MATTHEW HARLOW
Bristol,VA
Summary
Successful Inside Sales Representative skilled at exceeding sales objectives. Persuasive communicator and analytical problem solver skilled in uncovering customer needs and matching with company offerings.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
White Cap Construction Supply
08.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
Inside Sales Specialist
Coastal Supply
01.2023 - Current
- Accurately identify parts and components for customers for all HVAC manufacturers.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained current knowledge of evolving changes in marketplace.
Customer Sales Associate
Trane Technologies
10.2021 - 01.2023
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Operated through salesforce for commercial and residential applications.
- Engaged with both counter and phone customers to fully identify needs, respond to inquiry or questions, and offer timely quality solutions for their Trane HVAC parts and supply needs.
- Assisted customers in building and sizing a variety of HVAC applications up to 25 tons.
- Achieved monthly sales goals by promoting product benefits while adhering and identifying clients needs.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Handled minimum of 50 calls daily, while effectively navigating salesforce for email, text message, and maintaining steady flow of in person sales to maximize monthly sales goal.
Logistics Coordinator
Walmart
10.2017 - 10.2021
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Passed company audits to ensure maximum trailer cube to better serve customer.
- Safely and effectively ensured that all freight is properly shipped to customer in a timely manner, and undamaged to continue optimal sales and growth within the company.
- Achieved 185% on time shipment rate.
Production Operator
Bristol Compressors
04.2016 - 10.2017
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
- Used basic mathematical abilities to calculate materials, hourly rates and other relevant
details. - Assisted quality assurance by inspecting items and removing defective parts.
- Calibrated equipment to maintain optimal performance.
- Reviewed production schedules and streamlined processes.
- Oversaw logistics and inventory management for storeroom.
Lead Loader
K-VA-T Food Stores Inc.
12.2010 - 04.2016
- Forecasted manpower requirements based on daily workload and company targets.
- Supervised material flow, storage and global order fulfillment.
- Directed 35 warehouse shipping associates. Built a motivated warehouse team of well-trained
staff. - Led warehouse improvement initiatives to advance operational efficiency.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
- Loaded and unloaded 14 delivery trailers per shift.
- Verified each delivery against shipping instructions before delivering to customers.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Recorded each delivery using the proper paperwork before leaving the warehouse.
- Operated forklifts and other heavy machinery safely.
Education
High School Diploma -
Tennessee High School
05.2009
Skills
- Operational Efficiency
- Analytical Thinking
- Verbal and Written Communication
- Detail Oriented
- Client Needs Assessment
- Sales and Marketing Expertise
- Purchase Order Management
- Multi-tasking strength
Timeline
Inside Sales Representative
White Cap Construction Supply
08.2023 - Current
Inside Sales Specialist
Coastal Supply
01.2023 - Current
Customer Sales Associate
Trane Technologies
10.2021 - 01.2023
Logistics Coordinator
Walmart
10.2017 - 10.2021
Production Operator
Bristol Compressors
04.2016 - 10.2017
Lead Loader
K-VA-T Food Stores Inc.
12.2010 - 04.2016
High School Diploma -
Tennessee High School
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