Matthew Hays
Anchorage
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Mixologist/Expo/Busser
Red Robin
Anchorage, Alaska
05.2019 - 01.2026
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Instructor
TBA Theatre
Anchorage, Alaska
07.2021 - 08.2024
- Developed and delivered engaging theater lessons, enhancing student performance and confidence.
- Designed curriculum tailored to diverse learning styles, fostering a collaborative and inclusive environment.
- Utilized feedback to refine teaching methods, resulting in higher student satisfaction and retention rates.
Cashier/Caterer/Expo
Viva Chicken
St. George, Utah
04.2021 - 09.2023
- Handled cash transactions and reconciled daily sales, ensuring accuracy and efficiency.
- Coordinated catering orders, delivering timely and exceptional customer service.
- Managed food preparation and presentation as an expo, enhancing dining experience.
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Streamlined workflow processes, contributing to improved operational efficiency.
Education
Bachelor of Arts - Creative Writing
Utah Tech University
St. George, Utah07-2024
Skills
- Active Listening
- Adaptability
- Cash Handling
- Communication
- Customer Service
- Guest engagement
- Efficient multitasking
- Time Management
Certification
- Alcohol Server Training (TAP)
- Anchorage Food Handler License
Timeline
Instructor
TBA Theatre
07.2021 - 08.2024
Cashier/Caterer/Expo
Viva Chicken
04.2021 - 09.2023
Server/Mixologist/Expo/Busser
Red Robin
05.2019 - 01.2026
Bachelor of Arts - Creative Writing
Utah Tech University