Matthew Holloman
Selma,NC
Summary
Dynamic customer service professional with a strong work ethic and integrity, honed at Lowes Home Improvement. Expert in cash handling and management, adept at resolving conflicts with patience and empathy. Recognized for enhancing customer satisfaction and loyalty through effective communication and upselling strategies. Committed to delivering exceptional service in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Cashier
Smithfield Chicken And Barbecue
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Lowes Home Improvment
04.2002 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
North Johnson High School
Kenly, NC05.2002
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling and management
Timeline
Cashier
Smithfield Chicken And Barbecue
08.2022 - Current
Customer Service Representative
Lowes Home Improvment
04.2002 - Current
North Johnson High School
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