Matthew Hubbard
Seymour,IN
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about Customer Service practices and documentation requirements.
Overview
14
14
years of professional experience
Work History
Lead Print Production Account Specialist
RR Donnelley
07.2024 - Current
- Adhered to standards of quality and service as well as all compliance requirements.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Print Production Account Specialist
RR Donnelley
01.2022 - 07.2024
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Make appropriate changes and modifications to project plans to meet company needs.
- Contribute ideas and suggestions in team meetings and deliver updates on deadlines, designs and parts.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answer on average 30 calls/emails per day, addressing customer inquiries, solving problems quickly and providing product information.
- Facilitate collaboration between production, warehouse and technical personnel to meet procurement needs.
- Source, purchase and schedule movement of raw materials and finished goods in support of operational needs.
- Track placed orders to identify and resolve problems impacting on-time delivery
- Coordinate expedited orders with manufacturing affiliates to meet demand.
- Review system-generated error reports and manually input order corrections.
Press Operator II
RR Donnelley
09.2011 - 01.2022
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Assisted in operating multi-unit printing presses to achieve highest print quality and productivity with minimal scrap.
- Followed company policies and OSHA requirements to maintain work safety.
- Managed multiple crew members daily.
Education
Graduate Certificate - Educational Leadership And Management
RR Donnelley - Foundation Leadership Program
Chicago, IL05-2024
High School Diploma -
Seymour High School
Seymour, IN05.2010
Skills
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Creative problem solving
- Client relations
- Training development aptitude
Timeline
Lead Print Production Account Specialist
RR Donnelley
07.2024 - Current
Print Production Account Specialist
RR Donnelley
01.2022 - 07.2024
Press Operator II
RR Donnelley
09.2011 - 01.2022
Graduate Certificate - Educational Leadership And Management
RR Donnelley - Foundation Leadership Program
High School Diploma -
Seymour High School
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