Matthew Isom
Post Falls,ID
Summary
Results-driven professional with a background in business development, sales management, and strategic planning. Proven track record of enhancing customer satisfaction and expanding client bases through effective territory management. Dedicated to fostering growth and opportunities within dynamic organizations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Former Owner and Operator
D-Mac's
Hauser, USA
05.2017 - 03.2025
- Owner/Operator D-MAC'S Hauser Idaho. Specialized in crafted lakeside beverages and creative American Food
Territory Sales Manager
Hertz Equipment Rental Corporation
Spokane Valley, USA
05.2015 - 05.2016
- Rent and Sell construction equipment to contractors and maintenance facilities within a geographical territory from Spokane Valley WA. to Lewiston ID. To Butte MT.
Product Support Representative
Pape' Material Handling/Bobcat West
Spokane, USA
04.2006 - 12.2009
- Under the direction of the Branch Manager and the Product Support Manager it was my responsibility to sell parts and service to our customer base within the branches territory, and establish new customers to expand our network, as well as to manage our customers lift truck fleet to ensure their maintenance was being scheduled properly and in a timely manner.
- Maintain current customers as well as develop new business opportunities within our geographic territory with OEM and government agencies as well as retail customers.
- Troubleshoot and research technical information with the OEM and the customer to resolve any technical and mechanical issues with their product.
- Communicate either written or orally with the customer to exceed their needs and focus on customer service.
- Cold call new prospects via the telephone or in person within the geographical territory, while focusing on our biggest opportunities. I/E Military and OEM.
- Create Word and Excel documents as well as present Power Point Presentations to existing customers as well as new prospects.
- Travel outside of our geographical area to attend meetings and/or presentations as well as travel inside of our geographical location for 1 or 2 nights at any given time.
Service Manager/Dispatcher Manager
United Rentals Inc
Spokane, USA
06.2001 - 03.2006
- Dispatched field technicians for service work.
- Scheduled drivers and organized daily dispatch of equipment for branch, ensuring timely delivery and compliance with operational needs.
- Organized daily dispatch of equipment for two branches, ensuring compliance with legal and safety requirements (DOT laws).
- Coordinated transportation demands for equipment during normal and after-hours emergencies, ensuring timely response to urgent requests and service reliability.
- Scheduled shop technicians and field technicians to perform daily work.
- Reviewed and revised work order details for accuracy.
- Scheduled repairs for the rental fleet.
- Ensure accuracy of rental contract information prior to dispatching driver.
- Maintained customer relations in high-volume call center and walk-in traffic, efficiently managing additions, cancellations, and changes to equipment locations.
- Coordinated with four outside salespeople to ensure their needs were met.
Customer Service Representative
United Rentals Inc
Spokane, USA
06.1999 - 06.2001
- Under the direction of the Branch Manager, meet the needs of a diverse customer base. Responsible for a variety of branch functions, including rentals and merchandise sales, customer relations, showroom displays and equipment presentation.
- Established new rental and sales accounts by efficiently assisting walk-in and call-in customers in high volume location.
- Coordinated with branch staff to ensure high levels of customer satisfaction through effective communication and teamwork.
- Process rental quotations, reservations, contracts and invoices in complete compliance with company policies and procedures.
Education
Criminal Justice - Some college
Pierce Community College
Lakewood, WASkills
- Sales
- Business Development
- Sales Management
- Outside Sales
- Territory management
- Negotiation
- Upselling
- Fundraising
- Strategic Planning
- Operational Oversight
- Compliance Management
- Salesforce
- Microsoft Office
- Time management
- Leadership Experience
- Management
- Inventory Control
Certification
- Lean Six Sigma Green Belt, 03/01/10 to Present
- Defensive Driver Certification, 07/01/06 to Present
- Certified Area Field Manager, 10/01/96 to Present
- Certified Manager, 05/01/95 to Present
- Certified Hitch Technician, 11/01/94 to Present
- Driver's License, 02/01/90 to 02/01/28
- Concealed Weapons License Enhanced, 05/01/13 to 05/01/18
- Licensed Insurance Agent, 06/01/10 to 06/01/12
- Forklift Certified, 02/01/02 to 05/01/10
Additional Information
Previously youth sports coach: Baseball, Football, Basketball, Previously Umpire for Little League, Pony League, Part of the social movement to better the local community we live in called M.T.F.U., Previously Fundraising Chairman and Coordinator for multiple organizations to help raise money for youth. (Volunteer position), Loyal Order Of Moose member since 1995
Awards
- Top Sales Producer Parts, 12/01/08
- Top Sales Producer Forklift Forks, 12/01/08
- Top Sales Producer Parts, 12/01/07
- Top Sales Producer Parts, 12/01/06
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Former Owner and Operator
D-Mac's
05.2017 - 03.2025
Territory Sales Manager
Hertz Equipment Rental Corporation
05.2015 - 05.2016
Product Support Representative
Pape' Material Handling/Bobcat West
04.2006 - 12.2009
Service Manager/Dispatcher Manager
United Rentals Inc
06.2001 - 03.2006
Customer Service Representative
United Rentals Inc
06.1999 - 06.2001
Criminal Justice - Some college
Pierce Community College