Matthew Johnson
Duluth,MN
Summary
Resourceful Guest Advocate known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and sales techniques. Excel in communication, empathy, and problem-solving to enhance guest satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
Duluth, MN
05.2021 - Current
- Provided product knowledge to customers on the features and benefits of products.
- Answered customer inquiries regarding store policies and procedures.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Identified opportunities for improvement in operational processes.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Maintained cleanliness standards throughout the store area.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Processed online orders using point-of-sale systems.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
High School Diploma -
Robbinsdale Armstrong Senior High School
Plymouth, MN05-2020
Chemistry
University of Minnesota - Duluth
Duluth, MNSkills
- Guest Relations
- Stress Tolerance
- Complaint Handling
- Information Protection
- Product Sales
- Customer Service
Affiliations
- yard maintenance
- hiking
- Online communication
Accomplishments
- Earned rank of eagle scout
References
References available upon request.
Timeline
Guest Advocate
Target
05.2021 - Current
High School Diploma -
Robbinsdale Armstrong Senior High School
Chemistry
University of Minnesota - Duluth