Matthew Kirk
Underwood,IN
Summary
Proven track record of leadership across multiple facets of different vertical's. Excelling in customer relationship management and team leadership. Achieved positive revenue growth through strategic sales initiatives and market analysis. Skilled in optimizing operations and enhancing service delivery, fostering a collaborative environment that drives performance and client satisfaction.
Overview
21
21
years of professional experience
Work History
Territory Manager
MJB Management Group, LLC
Milton KY
09.2025 - 04.2026
- Managed territory accounts to ensure customer satisfaction and retention.
- Developed and implemented promotional strategies to increase product visibility.
- Conducted market research to identify emerging trends and opportunities.
- Collaborated with sales teams to align on targets and expectations.
- Partnered with the community organizations to foster growth and trust.
- Responsible for all aspects of each operating restaurant.
Assistant Manager / Sales Associate
Charter Communications
Louisville, KY
08.2021 - 09.2025
- Streamlined daily operations to enhance team efficiency and service quality.
- Developed and implemented training programs for new staff, improving onboarding experience.
- Analyzed customer feedback to identify service improvement opportunities, enhancing satisfaction levels.
- Coordinated cross-departmental communication to ensure alignment on project goals and timelines.
Construction Supervisor
Marvel Insulation
Anderson, IN
08.2019 - 08.2021
- Supervised daily construction activities to ensure compliance with safety standards and project specifications.
- Coordinated with subcontractors and suppliers to maintain workflow and meet project deadlines.
- Conducted regular site inspections to identify and resolve potential issues proactively.
- Trained and mentored junior staff on safety protocols and best practices in construction operations.
General Manager
Verizon Wireless
Indianapolis, IN
10.2005 - 08.2019
- Directed operational strategies to enhance customer service and satisfaction across multiple locations.
- Implemented process improvements that increased efficiency in daily store operations.
- Led cross-functional teams to achieve sales targets and improve overall performance metrics.
- Developed training programs for staff, fostering a culture of continuous learning and development.
- Established key performance indicators to monitor operational success and inform strategic decisions.
- Developed and implemented strategies to increase sales and profitability.
Education
Business Management
University of Southern Indiana
Evansville, INHigh School Diploma -
Anderson High School
Anderson05-1997
Skills
- Business Analytics
- Employee Growth and Development
- Revenue Generation
- Team collaboration and leadership
- Customer relationship management
- Multitasking and organization
- Goals and performance
- Sales expertise
Timeline
Territory Manager
MJB Management Group, LLC
09.2025 - 04.2026
Assistant Manager / Sales Associate
Charter Communications
08.2021 - 09.2025
Construction Supervisor
Marvel Insulation
08.2019 - 08.2021
General Manager
Verizon Wireless
10.2005 - 08.2019
Business Management
University of Southern Indiana
High School Diploma -
Anderson High School