Matthew Klee
Buffalo,NY
Summary
Hardworking Employee with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Skilled Host/Sever offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Skilled at working quickly to pack orders and keep the kitchen flowing. Neat and orderly with a professional demeanor. Well-versed in keeping the counter stocked, surfaces clean and customer drinks refilled. Proficient in using digital and manual order-taking systems, collaborating with the kitchen on special needs and checking final orders.
Overview
2
2
years of professional experience
Work History
Server
Hurricane Grill & Wings
Hauppauge, NY
07.2022 - 08.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Developed strong and lasting resident relationships.
Host/To Go
Hurricane Grill & Wings
Hauppauge, NY
04.2020 - 08.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed To Go orders and packed them efficiently and effectively to ensure no issues.
- Ran food in order to make sure customers were receiving the best quality that could be provided.
Education
High School Diploma -
Smithtown High School West
Smithtown, NY06.2022
Skills
- Customer Service
- Point of Sale (POS) System Operations
- Effective Customer Upselling
- Menu Memorization
- Price Memorization
- Warm and Friendly
- Cool Under Pressure
- Relationship Building
- Team Player
- Ability to Lift 30 Pounds
- Dining Room Cleaning and Upkeep
- High Energy and Stamina
- Transactions and Cash Handling
- Staff Training
Timeline
Server
Hurricane Grill & Wings
07.2022 - 08.2022
Host/To Go
Hurricane Grill & Wings
04.2020 - 08.2022
High School Diploma -
Smithtown High School West
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