Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Kwapinski

Fernandina Beach

Summary

Experienced and adaptable professional with a strong background in customer service across diverse industries. Proven ability to communicate and resolve issues effectively while also building a positive relationship with customers and team members. Skilled in handling high-pressure situations, managing customer expectations, and delivering personalized support. I am very passionate about creating positive customer experiences and contributing to team success through reliability and a strong work ethic.

Overview

6
6
years of professional experience

Work History

Pizza Delivery Driver

Carluccio's
Northfield
11.2021 - 07.2024
  • Verified accuracy of orders prior to leaving for deliveries.
  • Assisted customers with questions or complaints regarding their orders.

TSA Agent

DHS-TSA
Egg Harbor
08.2023 - 06.2024

Server

Angelonis ll Restaurant & Lounge
Atlantic City
03.2021 - 07.2021
  • Customer service tasks, which included making sure the customers were satisfied at all times.
  • Clearing tables, refilling glasses, and providing assistance to waiters when needed.

Lifeguard

Ocean City Waterpark
Ocean City
06.2020 - 09.2020
  • Certified Lifeguard, in control of making sure everyone was safe in and out of the water.

Stocker

Tilton Market
Northfield
03.2020 - 09.2020
  • In charge of stocking all shelves, freezers, and fridges.
  • Assisted cashiers during busy times.

Dishwasher

The Clam Bar
Somers Point
05.2018 - 10.2018
  • Responsible for cleaning all dirty dishes and placing the clean dishes where they belong.
  • As well as cleaning the kitchen and taking out all trash throughout the restaurant.

Education

High school diploma -

Mainland Regional High School
Linwood, NJ
06.2021

Skills

  • Time management
  • Organizational skills
  • Critical thinking
  • Cleaning Experience
  • Customer service
  • Teamwork
  • Communication skills
  • Leadership
  • Attention to detail
  • Heavy lifting

Timeline

TSA Agent

DHS-TSA
08.2023 - 06.2024

Pizza Delivery Driver

Carluccio's
11.2021 - 07.2024

Server

Angelonis ll Restaurant & Lounge
03.2021 - 07.2021

Lifeguard

Ocean City Waterpark
06.2020 - 09.2020

Stocker

Tilton Market
03.2020 - 09.2020

Dishwasher

The Clam Bar
05.2018 - 10.2018

High school diploma -

Mainland Regional High School
Matthew Kwapinski