Matthew LaChance
Burlington,VT
Summary
Customer-focused business professional with proven ability to deliver high productivity, efficiently complete tasks, and drive growth. Specializing in customer journey mapping, data analysis, and strategic planning to enhance overall customer acquisition, retention, and satisfaction. Excels in communication, problem-solving, and leadership, ensuring seamless team coordination and exceptional customer service delivery.
Overview
5
5
years of professional experience
Work History
Experience Manager
Best Buy
Williston, VT
06.2024 - Current
- Senior leader of $40,000,000 business. Managing major business metrics including revenue, paid memberships, credit applications, and operating income.
- Wrote schedule for 25+ employees weekly.
- DIrectly accountable to store shrink, customer experience, financial services, and managing operating income.
- Responsible for driving efficiency and accuracy in warehouse operations.
- Talent development and mentorship.
Senior Consultant
Best Buy
Williston, VT
04.2022 - 06.2024
- Premium sales with specialty in in-home sales and premium brands.
- Coordinate delivery requirements and work with multiple teams to ensure high quality installation.
- Drive financial and support membership results in Best Buy Credit Card and Best Buy membership categories.
- Company-leading performance, consistently among top 50 Senior Consultants company wide.
- Utilize CRM to drive customer retention and acquisition.
Retail Supervisor
Best Buy
Williston, VT
11.2019 - 04.2022
- Managed Best Buy Home Theater department.
- Accountable for employee performance and development.
- Assisted with customer related issues to retain repeat customers and ensure a quality experience.
- Managed multiple KPI's in order to maintain excellent performance in the department.
Education
Bachelor of Science - Business Technology and Management
Vermont Technical College
Randolph Center, VT05.2021
High School Diploma - General Education
Colchester High School
2017
Skills
- Customer Service
- Leadership
- Retail Sales
- Data Analysis
- Change Management
- Problem Solving
Timeline
Experience Manager
Best Buy
06.2024 - Current
Senior Consultant
Best Buy
04.2022 - 06.2024
Retail Supervisor
Best Buy
11.2019 - 04.2022
Bachelor of Science - Business Technology and Management
Vermont Technical College
High School Diploma - General Education
Colchester High School
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