Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Matthew Lavender

Chick-fil-A
Dracut,MA
1
Certification
6
years of professional experience

Motivated Operations Specialist experienced in front and back of house functions. Delivered exceptional customer service and fostered team collaboration through effective mentoring and conflict resolution. Committed to driving service quality and enhancing team dynamics.

Work History

Front and Back of House Team Member

5 Years 7 Months
Chick-fil-A | 02.2021 - Current
  • Trained new staff on food preparation techniques and safety protocols.
  • Collaborated with team members to maintain efficient workflow during peak hours.
  • Operated kitchen equipment to ensure food safety and quality standards.
  • Monitored inventory levels and assisted in stock management processes.
  • Mentored junior staff, fostering a culture of teamwork and excellence in service delivery.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.

Education

Associate of Arts - Economics

Middlesex Community College | Lowell, MA | 12-2025

Associate of Arts - Economics

University of Massachusetts, Lowell | Lowell, MA | 06-2028

High School Diploma

Dracut High School | Dracut, MA | 06-2023

Skills

Customer service
Client engagement
Payment processing
Problem resolution
Conflict resolution
Food safety standards
Relationship building
Team coaching
Staff training
Operational efficiency

Certification

CPR Certified

CNA Certified

QPR Certified

Timeline

Front and Back of House Team Member

Chick-fil-A
02.2021 - CurrentRead More

University of Massachusetts, Lowell

Associate of Arts from Economics
Read More

Middlesex Community College

Associate of Arts from Economics
Read More

Dracut High School

High School Diploma
Read More

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Matthew Lavender