Matthew Loeser
Memphis,TN
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies Able to work under pressure and securely meet deadlines.
Overview
8
8
years of professional experience
Work History
Operations Manager
Last Mile Ops (amazon DSP)
Logan, NJ
05.2021 - 08.2024
- Monitored and improved efficiency of processes, team performance, and time management.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed staff by providing guidance, training, and support in order to meet and exceed company objectives.
- Maintained orders to keep fleet operational and running within DOT standards.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Customer Service Manager
Royal Farms
Bellmawr, NJ
10.2017 - 12.2020
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained cash safe handling and deposit practices and safety.
Support Manager in Training /Overnight Stocker
Walmart
Woodbury, NJ
08.2016 - 10.2017
- Monitored customer service performance metrics and identified areas for improvement.
- Resolved escalated customer complaints in a timely manner.
- Evaluated employee performance against established objectives and standards.
- Managed daily operations and resource allocation.
- Ensured compliance with applicable laws and regulations regarding OSHA practices.
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Verified accuracy of incoming shipments against purchase orders.
- Restocked shelves according to plan-o-grams set up by management team.
- Checked expiration dates on all food items to ensure quality control standards were met.
Education
High School Diploma -
West Deptford High School
West Deptford, NJ06-2016
Skills
- Inventory Management
- Organizational Management
- Operations Management
- Incidents management
- Performance monitoring
- Cash/ Deposit Handling
- Customer Service
- Health and safety compliance
- Data Analysis
- Decision-Making
- Goal Setting
- Schedule Management
- Staff Training
- Strategic Planning
- Team Building/Leadership
Accomplishments
- Top Driver for Amazon August 2023
- Lead Operations for second station from September 2023 - February 2024
Timeline
Operations Manager
Last Mile Ops (amazon DSP)
05.2021 - 08.2024
Customer Service Manager
Royal Farms
10.2017 - 12.2020
Support Manager in Training /Overnight Stocker
Walmart
08.2016 - 10.2017
High School Diploma -
West Deptford High School
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