Matthew Magliato

I spent my time in high school and my first summer back from college working at the Penfield store as a cashier, getting a feel for the company and meeting amazing people. This is where my passion for the company started to really spark, and I was blessed to be asked to apply for the internship. My customer service skills and handling of orders has allowed me to be more comfortable in my role as an intern, as incredible customer service is a major part of what makes this company thrive and stand-out against competitors.

• Two summers in the internship, with different summer stores (Holt Rd & East Ave) and a home store (Penfield Road)
• First summer had heavy focus on the front end operations and the perishable department of produce
• Second summer consisted of service team leader rotations
• Role included shadowing management throughout the store and providing incredible customer service daily
• Increased product knowledge
• Ordering and merchandising using store systems to guide such as CAO, WISE, MORIS
• Running the schedule for the front-end cashiers, while keeping in an eye on UPLH, and as well as getting tills counted for the accounting office
• Developing others and pushing employees to utilize the great resources Wegmans has to offer
• Contribution, sustainability, continuous improvement and what these measures look like
• Importance of food safety and ensuring "living healthier, better lives through food,"
• Management perspective of delegation, and seeing what techniques are useful and what opportunities there are to be a better, more consistent leader
• Production planning guides and the importance of minimizing shrink and increasing sales
• Conditioning product throughout the store so merchandising can be done properly and look the best it can be
• Living the Who We Are Values, but also keeping in mind the five measures of the company
• Growing priorities such as Building 1:1 relationships
• Dale Carnegie Graduate/ Presentation of learnings
• Seminars such as coaching on the fly helped me to develop practices to coach people supportably
• Soaking up department manager knowledge in order to better understand how to manage effectively, and this comes through many questions along with stepping outside of my comfort zone