Matthew Manders
Malvern,Pennsylvania
Summary
Detail-oriented and versatile Technical Support Representative skilled at offering customers and clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Contractor
Sela Cloud (formerly Foresight Technologies)
05.2022 - Current
- Worked with clients to migrate employees from an on-pre mise network to an Azure cloud network.
- Provided on-site support for cliental in Philadelphia, PA and surrounding areas.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
IT Administrator
BJ Stores, Inc.
05.2016 - Current
- Led and assisted technical upgrade projects for internal use by working and coordinating with consultants and developers for integrations.
- Oversees on-site IT management, creating pre-defined response scenarios for common malfunctions and on-call service.
- Diagnosed and executed resolution for network and server issues.
- Evaluated software products to determine compatibility with existing systems.
- Maximized system availability through development and testing of contingency plans.
Education
Associate of Arts - Business Administration
Delaware County Community College
Media, PA2020
Skills
- Expert understanding of Windows and Mac Systems
- Technical Support and Customer Service
- Software/Hardware Diagnostics
- Network Systems Installation and Administration
- Video and Photo Editing
- Audio Engineering and Music Production
- Highly Experienced in Adobe Creative Suite and DaVinci Resolve
- Experienced in Video Game Design and Development in ARM Assembly and C Programming Languages
- Proficient in Website Development using HTML and CSS Programming Languages
Certification
- AWS Certified Cloud Practitioner - 2023
- Microsoft Certified Azure Fundamentals - 2023
- CompTIA Certified IT Fundamentals - 2020
- CompTIA Certified A+ - 2020
Timeline
IT Contractor
Sela Cloud (formerly Foresight Technologies)
05.2022 - Current
IT Administrator
BJ Stores, Inc.
05.2016 - Current
Associate of Arts - Business Administration
Delaware County Community College
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