Summary
Overview
Work History
Education
Skills
Authorization
Authorization
Additional Information
Timeline
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Matthew Mateo

Summary

Dependable and experienced Restaurant Server; successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

12
12
years of professional experience

Work History

Server

Fogo De Chao
01.2022 - 12.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Melting Pot Restaurant
08.2021 - 01.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Server

Tsurutontan Udon Noodle Brasserie
06.2016 - 06.2017
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Used Car Salesman

Bronx Auto Sales
05.2012 - 06.2016
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced sales performance by implementing effective negotiation tactics and persuasive communication strategies.
  • Increased inventory turnover with efficient vehicle acquisition, pricing, and marketing techniques.
  • Developed strong relationships with clients, fostering trust and ensuring repeat business.
  • Improved dealership reputation by maintaining a high level of professionalism and integrity in all interactions.
  • Kept up-to-date on industry trends and market fluctuations to provide informed recommendations to customers.
  • Assisted clients in selecting appropriate vehicles based on their needs, budget, and lifestyle preferences.
  • Provided personalized after-sales support to maintain customer satisfaction and encourage referrals.
  • Worked closely with service department to ensure thorough inspections and repairs before selling pre-owned vehicles.
  • Facilitated smooth transactions by guiding customers through paperwork efficiently while answering any questions or concerns they may have had.

Education

GED -

Bronx Aerospace High School
Bronx, NY

Associate of Science - Business Management

SUNY. Westchester Community College
Valhalla, NY
05.2024

Skills

  • Table Setting
  • Food Running
  • Guest Engagement
  • Daily Specials Memorization
  • Beverage Preparation
  • Order Management
  • Safe Food Handling
  • Table Bussing
  • Ordering Procedures
  • Food and Beverage Pairings
  • Wine Pairings
  • Performance Improvement
  • Wine Service
  • Sales Expertise
  • Suggestive Selling
  • Bill Computation
  • Service Prioritization
  • Cash Handling
  • Sales Techniques
  • Order Accuracy
  • Guest Relations Management
  • Dining Area Maintenance
  • High-Volume Dining
  • Table Setting Knowledge
  • Food Station Setup
  • Point of Sale Operation
  • Relationship Management
  • Food Sales and Promotion
  • Memory Retention
  • Conflict Resolution
  • Menu Knowledge
  • Upselling Techniques
  • Problem Solving
  • Strong Work Ethic
  • Exceptional Customer Service
  • Wine Pairing Knowledge
  • Interpersonal Skills
  • Stress Management
  • Positive Attitude
  • Professional Appearance
  • Multitasking Abilities
  • Organizational Skills
  • Team Collaboration
  • Cleanliness Standards
  • Tableside Etiquette
  • Time Management
  • Attention to Detail
  • Effective Communication
  • Upselling
  • Reservations Management
  • Menu Recommendations
  • Special Requests and Substitutions
  • Ability to Lift 30 Pounds
  • Adaptable and Flexible
  • Team Leadership
  • Staff Training
  • Reliable and Responsible
  • Courteous Phone Demeanor
  • High Energy and Stamina
  • Age Verification
  • Upselling and Cross Selling
  • Team Player
  • Warm and Friendly
  • Table Monitoring and Turnover
  • Conflict and Complaint Resolution
  • Food and Beverage Service
  • Decision-Making
  • Transactions and Cash Handling
  • Relationship Building
  • Cool Under Pressure

Authorization

Authorized to work in the United States for any employer.

Authorization

Authorized to work in the United States for any employer

Additional Information

call me regarding additional changes and modifications to your resume.

Timeline

Server

Fogo De Chao
01.2022 - 12.2023

Server

Melting Pot Restaurant
08.2021 - 01.2022

Server

Tsurutontan Udon Noodle Brasserie
06.2016 - 06.2017

Used Car Salesman

Bronx Auto Sales
05.2012 - 06.2016

GED -

Bronx Aerospace High School

Associate of Science - Business Management

SUNY. Westchester Community College

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Matthew Mateo