Matthew McCormack
Beverly,Massachusetts
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated prospective employee with proven multitasking abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Shaws Supermarkets
06.2015 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed 5-15 employees at one time, depending on the day
Education
Bachelor of Science - Finance
Salem State University
Salem, MA05.2019
High School Diploma -
Beverly High School
Beverly, MA06.2015
Skills
- Complaint Resolution
- Active Listening
- Conflict Mediation
- Prioritization
- Key Holder Experience
- Problem-Solving Abilities
- Reading Comprehension
- Problem Resolution
- Critical Thinking
Certification
- Massachusetts Class A License to Carry Firearms
Hobbies
- Exercising
- Target Shooting
- Reading books on Military History
- Visiting historical sites
References
- Kristen Bemis (Current Boss): 978-578-1536
- Quinn Tashjian (Current Boss): 978-821-3605
- Jami Snow (Former Boss): 781-820-9608
- Shawn Flynn (Personal): 781-706-9230
- Herman Davis (Personal): 781-346-2406
Timeline
Customer Service Representative
Shaws Supermarkets
06.2015 - Current
Bachelor of Science - Finance
Salem State University
High School Diploma -
Beverly High School
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