Matthew Mercer
Orem,UT
Summary
Dynamic professional with a proven track record at Motivated Auto Sales, enhancing buyer experiences and fostering client relationships. Excelled in team collaboration and customer service, significantly improving client retention at VASA Fitness. Skilled in time management and problem-solving, adept at multitasking across diverse roles. Achieved notable success in training and mentorship, driving team and client success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Sales Associate
Motivated Auto Sales
03.2022 - 10.2024
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Reduced time spent on administrative tasks by implementing efficient record-keeping systems, allowing for more focus on client interactions.
- Provided comprehensive training and mentorship to new sales associates, contributing to their professional development and success within the team.
- Enhanced buyer experience by offering test drives and facilitating seamless purchase transactions from start to finish.
Restoration Technician
Advanced Restoration
01.2018 - 03.2022
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as [Type] and [Type].
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
- Completed tear-down of existing structures and prepared for new construction.
- Managed inventory of equipment and supplies, ensuring optimal availability for timely completions of projects.
Personal Trainer
VASA Fitness
01.2016 - 01.2019
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Facilitated open communication channels with clients, addressing concerns or questions promptly while offering valuable insights into improving overall wellness.
Education
High School Diploma -
Beaver High School
Beaver, UT05.2014
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Reliable and punctual
- Problem-Solving
- Multi-tasking strength
Timeline
Sales Associate
Motivated Auto Sales
03.2022 - 10.2024
Restoration Technician
Advanced Restoration
01.2018 - 03.2022
Personal Trainer
VASA Fitness
01.2016 - 01.2019
High School Diploma -
Beaver High School
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