Matthew Mezo
Nixa,MO
Summary
Dynamic leader and problem-solver with a history of elevating customer satisfaction and team morale at Clear Creek Vehicles. Excelled in roles from Service Technician to Service Manager at Don Vance Auto Group, securing top CSI scores and FFV Awards. Skilled in multitasking, team leadership, and customer service, I drive operational excellence and foster positive, goal-oriented team environments.
Overview
17
17
years of professional experience
Work History
Service Manger
Clear Creek Vehicles
Ozark, MO
07.2022 - 12.2024
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Opened and closed location to uphold successful operations strategies and maximize business success.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Technician/Service Manager
Don Vance Auto Group
Marshfield, MO
11.2012 - 07.2022
- Began as a motivated Lube Technician.
- Transitioned to the role of Used Car Technician.
- Advanced to Service Manager role after six years, directing a Platinum Level Service Department.
- Secured numerous FFV Awards.
- Consistently attained top CSI scores annually.
Business Owner
Tower Tent and Summit Sales
Sandusky, MI
12.2007 - 09.2012
- Contributed to running a Family business specialized in Power Sports and Equipment.
- Acquired skills to effectively allocate time.
- Developed communication skills essential for clear and respectful interactions.
- Managed individuals across different age groups and professional levels.
- Gained in-depth understanding of overall business processes.
Education
Automotive Technician
Ozarks Technical Community College
Springfield, MOHigh School Diploma -
Sandusky High School
Sandusky, MI05-2010
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Time management
- Goal oriented
- Workflow management
- Trustworthy and honest
- Outgoing and energetic
Timeline
Service Manger
Clear Creek Vehicles
07.2022 - 12.2024
Service Technician/Service Manager
Don Vance Auto Group
11.2012 - 07.2022
Business Owner
Tower Tent and Summit Sales
12.2007 - 09.2012
Automotive Technician
Ozarks Technical Community College
High School Diploma -
Sandusky High School