Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Miller, PGA

Rockford,MI

Summary

Experienced PGA professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Personal Coach

GOLFTEC
Grand Rapids, MI
09.2019 - Current
  • Supported clients by delivering exceptional customer service, handling client-related inquiries, and implementing conflict resolution techniques to enhance customer satisfaction scores by 20%
  • Designed customized training programs based on the needs of each student.
  • Successfully elevated student retention rates by managing a schedule book, leveraging CRM tools, and identifying opportunities for sales growth to boost sales by 16% every year.
  • Taught over 11,500 lessons to students looking to improve their game and have more fun using video, motion measurement, and launch monitors
  • Completed over 450 custom club fittings to help students find the best equipment for their game
  • Consistently met company sales goals for lessons and merchandise which has resulted in over a million dollars in sales
  • Produced 150 referral students and had over 225 students renew and buy more than one lesson package

Golf Shop Attendant

Pilgrim’s Run Golf Club
Pierson, MI
05.2019 - 08.2019
  • Demonstrated excellent customer service skills by greeting customers in a friendly manner, answering questions and providing product information.
  • Performed daily opening and closing duties such as counting cash drawers, verifying deposits and setting up tills
  • Managed tee sheet of 200-300 players on a daily basis using Golf Now Software
  • Assisted in managing leagues and group outings

PGA Golf Intern

Desert Forest Golf Club.
Carefree, AZ
09.2018 - 04.2019
  • Made sure members had a positive experience every time they stepped foot on property
  • Administered tournaments with the help of Golf Genius software
  • Effectively organized and scheduled tee-times with Foretees Reservation system
  • Implemented measures to optimize the pace of play, resulting in improved member satisfaction.

Caddy

Kingsley Club
Kingsley, MI
05.2018 - 08.2018
  • Exhibited excellent communication skills, efficiently relaying information to players regarding yardage and club selection.
  • Maintained a high level of physical fitness, carrying up to 30 pounds of clubs over long distances in hot weather conditions.
  • Filled divots, repaired ball marks on greens, and raked bunkers to maintain golf course condition.

Catering Assistant

Ferris State Catering
Big Rapids, MI
01.2018 - 04.2018
  • Provided excellent customer service to guests during functions.
  • Communicated effectively with co-workers and supervisors regarding tasks assigned.
  • Cleaned up venue after event and assisted with inventory, food storage and other closeout tasks.

PGA Golf Intern

Ivanhoe Club
Ivanhoe, IL
05.2017 - 11.2017
  • Managed inventory by placing orders for golf shop merchandise while also contributing to sales through effective displays and promotional efforts.
  • Solved member problems that arose on a daily basis
  • Led tournaments successfully from planning through execution stage by coordinating with team members and stakeholders
  • Performed monthly stock assessments and verified against financial projections

PGA Golf Intern

Bearpath Golf and Country Club
Eden Prairie, MN
05.2016 - 08.2016
  • Managed operations at Bearpath Junior Sports Academy
  • Supported the merchandising efforts in the golf shop
  • Efficiently maintained the smooth operation of both shop and outside operations

Golf Shop Attendant and Outside Operations

Monroe Golf Club
Monroe, WI
06.2013 - 08.2015
  • Managed golf facility operations in the absence of Head and Assistant Professionals
  • Used point of sale system to manage retail operations
  • Managed outside operations staff

Education

Bachelor of Science - Professional Golf Management

Ferris State University
Big Rapids, MI
08-2019

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Adaptability and Flexibility
  • Sales closing
  • Client Account Management

Certification

PGA of America Professional since 2019

Timeline

Certified Personal Coach

GOLFTEC
09.2019 - Current

Golf Shop Attendant

Pilgrim’s Run Golf Club
05.2019 - 08.2019

PGA Golf Intern

Desert Forest Golf Club.
09.2018 - 04.2019

Caddy

Kingsley Club
05.2018 - 08.2018

Catering Assistant

Ferris State Catering
01.2018 - 04.2018

PGA Golf Intern

Ivanhoe Club
05.2017 - 11.2017

PGA Golf Intern

Bearpath Golf and Country Club
05.2016 - 08.2016

Golf Shop Attendant and Outside Operations

Monroe Golf Club
06.2013 - 08.2015

Bachelor of Science - Professional Golf Management

Ferris State University

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