Matthew M. Morales
Azusa,CA
Summary
To obtain a position and advance my skills Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Technician III
Spectrum
San Luis Obispo
01.2018 - 01.2019
- Perform installs, new connections, reconnects and failed self installs.Troubleshoot video,phone and internet work orders
- Maintain knowledge of cable system and equipment.Use of company vehicles to go to customers homes and warehouse.Perform any other needed work needed , including drop bury, tap connects,pick up equipment,serviceability,trap removal,hazard line downs and new drop connects.
Workforce Technical Coordinator/RSC Rep III
Charter Communication
Irwindale/Van Nuys
01.2015 - 01.2018
- Manage day of routing of area for field Technicians
- Perform duties including answering emails, calls from field and Customers
- Maintaining the flow of work that area can take and keep field ops productive with the use of CSG and Workforce and Quota management tools
- Keep Customers updated on ETA’s and perform care for escalations,appointments and go backs.
Field Auditor
Charter Communications
Irwindale
02.2014 - 01.2015
- Conduct field audits of connections; identify and disconnect any unauthorized connections according to company guidelines/requirements
- Maintain system security by auditing locking mechanisms on associated enclosures and reporting damaged equipment in accordance with local guidelines.
RSC Rep III
Spectrum
Van Nuys
01.2018
- Manage day of routing of area for field Technicians
- Perform duties including answering emails, calls from field and Customers
- Maintaining the flow of work that area can take and keep field ops productive with the use of CSG and Workforce and Quota management tools
- Keep Customers updated on ETA’s and perform care for escalations,appointments and go backs
Education
High School Diploma -
Azusa High School
CA06.2009
Skills
- CSG
- Workforce
- Pointview
- Gateway
- SCOPE
- Knowledge of Word
- Excel
- Powerpoint
- Records Management
- Customer Support
- Telephone reception
- Performance Tracking
- Customer Relations
- Business Development
Certification
- Aspiring Leadership
Timeline
Field Technician III
Spectrum
01.2018 - 01.2019
RSC Rep III
Spectrum
01.2018
Workforce Technical Coordinator/RSC Rep III
Charter Communication
01.2015 - 01.2018
Field Auditor
Charter Communications
02.2014 - 01.2015
High School Diploma -
Azusa High School