Matthew Moya
Albuquerque,NM
Summary
District Manager with demonstrated experience managing operations and developing people for future growth. Strategic planner and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
15
15
years of professional experience
Work History
District Manager
Starbucks
05.2024 - Current
- Led operational strategies to enhance coffeehouse sales performance and customer satisfaction across 11 Coffeehouses.
- Analyzed sales data to identify growth opportunities and areas for improvement across district, leading to double digit comps YoY.
- Cultural ambassador by creating a positive work environment that encourages teamwork, collaboration, and professional growth.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Conducted regular performance assessments, identifying areas for improvement and driving accountability among partners.
- Customer experience driven, conducting regular store visits to ensure compliance with service standards.
- Spearheaded community outreach programs, enhancing brand reputation and customer loyalty within local markets.
Manager - Flagship
Apple Inc.
04.2016 - 04.2024
- Led a team of 300+ employees, in achieving sales targets and maintaining high levels of customer satisfaction in a flagship retail store location
- Successfully achieved high ratings on annual reviews year-over-year, for AOR which includes: Operations, Sales, B2B, and Genius Bar
- Developed and implemented store strategies to drive revenue growth over $300+ million annually and exceed performance metrics year-over-year
- Oversaw all aspects of store operations, including inventory management, brand standards, and staff scheduling to ensure optimal functioning of a high visibility location
- Conducted regular performance evaluations, provided coaching and training, and fostered a positive work environment to drive employee engagement and retention
- Cultivated strong relationships with corporate headquarters, enterprise customers, and community partners to support the store's success and uphold company image
Director of Stores
Ray-Ban
05.2015 - 06.2016
- Led the strategic planning and execution of opening the first retail stores and global flagship in Ray-Ban's 78year history
- Direct reporting to senior executives including the Owner/Chairman of Luxottica, CEO and Global Brand Managers
- Established spending budgets, goals, operational tools, incentive programs and new business solutions, in addition to maintaining P&Ls for profitability
- Cultivated a brand culture for associates by creating new training and development tools, dresscode, and on the floor selling language and techniques
- Created and executed in-store events, in partnership with PR/Marketing team, which included celebrity appearances, musical performances and art shows
- Focused on creating a unique in-store experience by linking omni-channel with new store technology and product customization
- Worked alongside the global brand team to align the brand image between wholesale, retail and marketing strategies
- New business planning for the future role-out of additional stores, which included the development of optometric office, labs and optical frame sales to increase store projected volume by 50%
Regional Manager
Sunglass Hut International
11.2010 - 05.2015
- Successfully managed teams across 5 states, and over 250 sales representatives in MA, NY, NH, ME and VT
- Achieved Regional Manager of the Year award for exceeding double digit comps in a struggling market
- Responsible for delivering sales objectives in 5 different store segments, and achieving over $21 million in annual sales and double digit comps year-over-year
- Project managed and led the opening of 23 new stores and hiring of 120 new employees in a 14week period
Education
Bachelor of Arts - International Studies
Metropolitan State University of Denver
Colorado05.2016
Skills
- Leadership skills
- Learning Agility & Adaptability
- Cultural Ambassador
- Operations management
- Recruiting and hiring
- Customer service
- Strategic planning
Timeline
District Manager
Starbucks
05.2024 - Current
Manager - Flagship
Apple Inc.
04.2016 - 04.2024
Director of Stores
Ray-Ban
05.2015 - 06.2016
Regional Manager
Sunglass Hut International
11.2010 - 05.2015
Bachelor of Arts - International Studies
Metropolitan State University of Denver