Matthew Mrozowski
Mokena,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Proven leader who has been successful leading and motivating a team through training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills.
Overview
7
7
years of professional experience
Work History
Fan Service Representative
Chicago Bears
08.2023 - Current
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall fan experience and satisfaction.
Department Manager
McDonald's
08.2016 - Current
- Responsible for the Guest Service Department, which oversees customer complaints, service times, and customer satisfaction.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Under first year of promotion, the store saw drastic improvements in restaurant operations and efficiency, operating 39.5% faster and improving guests count by 6.59%.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Marketing Intern
Pistol Shrimp Baseball
01.2021 - 06.2021
- Boosted brand awareness by developing creative marketing strategies and theme nights while also building relationships with local businesses to sponsor and promote recently relocated team.
- Enhanced gameday experience by creating fan engaging theme nights and events.
Education
Bachelor of Arts - Sports Management
North Central College
Naperville, IL05.2021
Skills
- Customer Relations
- Conflict Resolution
- Customer Service
- Interpersonal Skills
- Microsoft Office Suite
- Operations and Staff Management
- Data Collection and Analysis
- Social Media Marketing
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Fan Service Representative
Chicago Bears
08.2023 - Current
Marketing Intern
Pistol Shrimp Baseball
01.2021 - 06.2021
Department Manager
McDonald's
08.2016 - Current
Bachelor of Arts - Sports Management
North Central College
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