Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Mulhall

Vernon

Summary

Dynamic retail banker with over four years of experience in commercial banking and customer service. Skilled in cash handling, cross-selling financial products, and processing loan applications, committed to driving customer satisfaction and sales growth.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

Supervisor

TD Bank NA
West Hartford
05.2024 - Current
  • Ensured compliance with regulatory requirements and internal policies.
  • Complied with company policies, objectives and communication goals.
  • Developed strategies to improve team performance and productivity.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Processed loan applications and conducted credit assessments.

Retail Banker

TD Bank NA
West Hartford
11.2021 - 05.2024
  • Assisted customers with account inquiries and transaction processing.
  • Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.

Sales and Service Banker

Webster Bank
Southington
10.2018 - 03.2021
  • Resolved customer complaints by providing prompt and effective solutions.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.

Marketing Intern

Ion Bank
Naugatuck
05.2017 - 08.2017
  • Assisted in developing marketing materials for community outreach programs.
  • Conducted market research to identify customer preferences and trends.

Education

Bachelor of Arts - Communications

University of Connecticut
Storrs, CT
05-2018

Skills

  • Regulatory compliance
  • Loan processing
  • Customer relationship management
  • Mortgage facilitation
  • Cash handling
  • Commercial banking
  • Cross-selling and partner referrals
  • Credit assessment

Certification

NMLS

Timeline

Supervisor

TD Bank NA
05.2024 - Current

Retail Banker

TD Bank NA
11.2021 - 05.2024

Sales and Service Banker

Webster Bank
10.2018 - 03.2021

Marketing Intern

Ion Bank
05.2017 - 08.2017

Bachelor of Arts - Communications

University of Connecticut
Matthew Mulhall