Matthew Ohland
Peoria,AZ
Summary
Skilled professional proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic. Driven by a strong passion to help others by using my own lived experience to navigate the road of recovery.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Manager
Cloud Slingers Vape Shop
Phoenix, Arizona
10.2017 - 07.2021
- Oversaw inventory management, including ordering and restocking products as needed.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Handled customer inquiries and resolved issues to maintain high satisfaction levels.
Pesticide Applicator
OHLAND’s Family Pest Control
Peoria, Arizona
07.2009 - 06.2011
- Applied pesticides to residential and commercial properties, ensuring compliance with safety protocols and policies to maintain customer safety and satisfaction.
- Maintained detailed records of all applications, including product names, application rates, target pests, treatment dates, and customer interactions to support effective service and regulatory compliance.
- Responded promptly to emergency pest control calls, providing timely solutions to residential and commercial clients to minimize disruption and ensure satisfaction.
- Collaborated with team members to improve service efficiency and customer satisfaction.
Parts Specialist
Pep Boys
Peoria, Az
04.2008 - 03.2009
- Assisted customers in identifying and sourcing automotive products.
- Communicated product expertise and department process improvements to meet organizational goals.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
- Followed standards of care and compliance per company and legal requirements.
- Assisted customers with product selection based on their needs.
Education
GED - General Studies
State of Arizona 2011
Yuma, AZ 08.2011 - 08.2011
Skills
- Safe driving techniques
- Crisis intervention
- Resource coordination
- Documentation management
- Recovery planning
- Active listening
- Team collaboration
- Motivational interviewing
- Communication skills
- Substance abuse awareness
- Problem-solving skills
- Appointment scheduling
- Crisis management
- Time management
- Schedule management
- Conflict resolution
- Self-care management
- Relapse prevention
- Leadership skills
- Peer support ethics
- Relationship cultivation
- Staff training
- Coping methods
- Safety protocols and procedures
- Adaptability and flexibility
Certification
Peer support certification
Drivers license
Clean 39 month MVD record
Trauma informed care
Solutions focused brief intervention
Motivational Interviewing certification
RSS certification
Timeline
Manager
Cloud Slingers Vape Shop
10.2017 - 07.2021
GED - General Studies
State of Arizona 2011
08.2011 - 08.2011
Pesticide Applicator
OHLAND’s Family Pest Control
07.2009 - 06.2011
Parts Specialist
Pep Boys
04.2008 - 03.2009