Matthew Ornelia
Frontline Financial Group
Vista,CA
7
years of professional experience
Hardworking employee enthusiastic about learning this desired field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Work History
Insurance Sales Agent
1 Year 8 Months- Assessed client coverage needs and recommended suitable insurance products. 2. Generated quotes and explained policy options, terms, and exclusions. 3. Processed applications, renewals, and policy changes with accurate documentation. 4. Followed up on leads and nurtured prospects through sales pipeline. 5. Maintained client records and activity notes in CRM systems. 6. Resolved coverage questions and guided clients through claims-related concerns. 7. Met compliance requirements by adhering to underwriting and licensing guidelines. 8. Cross-sold additional policies to expand client protection and retention.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
Security Officer
1 Year 10 Months- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Inside Sales Associate
11 Months- Developed strong customer relationships through proactive communication and attentive service.
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Performed effective online demonstrations to prospects
- Researched and identified possible new accounts for sales development.
Salesperson
4 Months- Worked to build relationships with customers and built potential for additional sales.
- Met at least 50 new homeowners daily and built relationship.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Range Safety Officer
2 Years- Helped new shooters and groups of people shoot responsibly while being safe.
- Constantly monitoring the shooting range via camera, or visibly.
- Fixed and showed individuals how to safely clear a malfunction and operate a firearm at the highest level.
- Held daily safety briefings and monitored operational practices of all range users.
- Maintained expertise in diverse firearms and ammunition.
Education
No Degree - Criminal Justice
No Degree - Criminal Justice
Skills
Sales Process
Security Guard License
Weapons Training
Effective Communicator
Professional Networking
Physical Fitness
Superior Customer Service
Security Guard License
Timeline
Insurance Sales Agent
Frontline Financial Group
03.2025 - CurrentRead More
Security Officer
Allied Universal
04.2023 - 02.2025Read More
Inside Sales Associate
Mitchell1
04.2022 - 03.2023Read More
Salesperson
RISE ENERGY
11.2021 - 03.2022Read More
Range Safety Officer
Iron Sights Indoor Shooting Range
11.2019 - 11.2021Read More
Lewis-Clark State College
No Degree from Criminal Justice
Read More
Palomar College
No Degree from Criminal Justice
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University of Utah
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