Matthew Palander
El Cajon,CA
Summary
Dynamic Operations Associate with proven success at Cash & Carry Supermarket, managing customer transactions and enhancing service quality. Recognized for versatility and continuity awareness, I excel in adapting to new systems while ensuring operational excellence. Committed to fostering collaboration and achieving results in fast-paced environments.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Operations Associate
Cash & Carry Supermarket
08.2018 - 05.2023
- Assist customers with transactions, account-related needs, questions, and operational requests
- Work with ticketing and transaction systems to review and summarize operational information
- Learn and adapt to different software systems and operational processes
- Manage multiple customer requests while maintaining accuracy and service expectations
Elder Assistant
Good Samaritan Retirement Center
09.2015 - 09.2019
- Developed and supported new programs and activities for residents
- Delegated responsibilities to volunteers and helped plan activities
- Communicated with residents and other leaders to support safety and maintain a clean environment
Sales Consultant
Boost Mobile
06.2015 - 08.2016
- Assisted customers with phone activations and new service lines
- Assisted customers with technical issues and basic troubleshooting
- Escalated customer concerns to management when additional assistance was needed
- Maintained store organization, cleanliness, and professional presentation
Education
Associate of Science - Business Administration
Cuyamaca Community College
El Cajon, CA06-2020
Skills
- Customer service
- Verbal and written communication
- Team collaboration
- Relationship building
- Project management
- Administrative support
Certification
On-Camera Background Acting
Languages
Arabic
Native or Bilingual
Timeline
Operations Associate
Cash & Carry Supermarket
08.2018 - 05.2023
Elder Assistant
Good Samaritan Retirement Center
09.2015 - 09.2019
Sales Consultant
Boost Mobile
06.2015 - 08.2016
Associate of Science - Business Administration
Cuyamaca Community College