Summary
Overview
Work History
Education
Timeline
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Matthew Pascual

Cheltenham,MD

Summary

Healthcare professional ready to contribute to patient service excellence. Proven experience in managing patient interactions and resolving issues effectively. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in communication and problem-solving, valued for reliability and flexibility.

Overview

3
3
years of professional experience

Work History

Patient Services Representative

Quest Diagnostics
09.2023 - 05.2025
  • Venipuncture and capillary puncture techniques
  • Patient care and comfort during procedures
  • Knowledge of safety protocols and infection control
  • Lab sample handling and specimen labeling
  • Strong communication and interpersonal skills
  • Data entry and patient record management
  • CPR and First Aid certified
  • Familiar with laboratory equipment and tools
  • Performed blood collection on patients of all ages, ensuring proper technique and minimizing discomfort.
  • Labelled, processed, and transported specimens to the laboratory for testing.
  • Maintained accurate patient records, documenting the date and time of blood draws and any adverse reactions.
  • Assisted in training new staff members and interns on proper phlebotomy techniques.
  • Adhered to infection control and patient privacy guidelines in compliance with HIPAA regulations.
  • Managed and maintained phlebotomy equipment and supplies, ensuring readiness for all procedures.
  • Provided excellent patient care, addressing any concerns or anxiety related to blood draws.

EMT

Premier Ambulance
09.2022 - 03.2023
  • Responded to emergency calls, providing immediate medical care and support to patients in crisis situations.
  • Operated advanced life support equipment, ensuring readiness for various medical emergencies.
  • Collaborated with healthcare teams to develop and implement effective patient care strategies during transport.
  • Conducted thorough assessments of patient conditions, documenting vital signs and treatment administered accurately.

Education

Laguna Hills Highschool
Laguna Hills, CA
06-2015

Timeline

Patient Services Representative

Quest Diagnostics
09.2023 - 05.2025

EMT

Premier Ambulance
09.2022 - 03.2023

Laguna Hills Highschool

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Matthew Pascual