Matthew Paul
Robbinsville,NJ
Summary
Dynamic hospitality professional with extensive experience at Elior North America, excelling in staff training and mixology. Proven track record in enhancing customer satisfaction and loyalty through exceptional service and innovative menu development. Skilled in cash handling and inventory management, fostering a motivated team to drive operational success.
Overview
24
24
years of professional experience
Work History
Head Bartender
Elior North America
Hamilton, NJ
09.2010 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
Assistant General Manager
Stonewood Grill & Tavern
Winter Springs, FL
03.2007 - 06.2010
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Restaurant Manager
Sam Seltzer's Steakhouse
Altamonte Springs, FL
04.2001 - 05.2005
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Business Administration
University of Central Florida
Orlando, FLSkills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Inventory management
- POS system proficiency
- Communication skills
- Quality control
- Bar equipment maintenance
Timeline
Head Bartender
Elior North America
09.2010 - Current
Assistant General Manager
Stonewood Grill & Tavern
03.2007 - 06.2010
Restaurant Manager
Sam Seltzer's Steakhouse
04.2001 - 05.2005
Business Administration
University of Central Florida