Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Perales

Summary

Passionate about fostering lasting customer satisfaction through the delivery of quality service and unparalleled support. Proficient in customer service best practices and related options, this professional excels in ensuring a positive experience for customers. A security-focused and diligent Guard skilled at protecting personnel and premises, this individual responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies. Remaining alert, attentive, and vigilant at all times, they anticipate trouble and take steps to intervene and diffuse situations using their keen eye for detail.

Overview

8
8
years of professional experience

Work History

Police Dispatcher

City Of Montclair
09.2023 - 11.2023
  • Enhanced response times by efficiently prioritizing and dispatching emergency calls.
  • Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
  • Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and update.
  • Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
  • Assisted callers in emergency situations with appropriate information and support.

Security Officer

The Walt Disney Company
10.2017 - 09.2023
  • Guest bag check/assessing for potential indicators of suspicious conduct
  • Inspection of personnel and vendor vehicles for property and safety clearance
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.

Inbound/Outbound Warehouse Associate

Amazon
08.2020 - 04.2021
  • Improved order accuracy by diligently picking and packing items according to customer specifications.
  • Increased warehouse efficiency through the consistent organization and labeling of inventory.
  • Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
  • Maintained a clean and safe work environment, adhering to OSHA safety guidelines at all times.
  • Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.

Outside Service Attendant

DONOVAN BROTHERS. Sierra Lakes Golf Course
05.2016 - 10.2017
  • Enhanced customer satisfaction by efficiently greeting and assisting guests upon arrival at the golf course.
  • Maintained cleanliness of golf carts, ensuring a positive experience for all patrons.
  • Supported operations by effectively managing outside service areas, including bag drop, practice range, and cart staging.
  • Ensured smooth transitions between rounds for players by organizing and cleaning golf clubs as needed.
  • Ensured a safe environment for all patrons by strictly enforcing golf course rules and regulations.
  • Optimized pace of play on the course by monitoring player speed and providing guidance when necessary.

Education

No Degree - Business

National University
La Jolla, CA
2028

Skills

  • Records Maintenance
  • Data Entry
  • Multi-Line Phone System
  • Problem Solving
  • Professionalism
  • Conflict Resolution
  • Effective Communication
  • Public Safety Awareness
  • Customer Service
  • Active Listening
  • Empathy and Compassion
  • Confidentiality

Timeline

Police Dispatcher

City Of Montclair
09.2023 - 11.2023

Inbound/Outbound Warehouse Associate

Amazon
08.2020 - 04.2021

Security Officer

The Walt Disney Company
10.2017 - 09.2023

Outside Service Attendant

DONOVAN BROTHERS. Sierra Lakes Golf Course
05.2016 - 10.2017

No Degree - Business

National University
Matthew Perales