Matthew Perales
Summary
Passionate about fostering lasting customer satisfaction through the delivery of quality service and unparalleled support. Proficient in customer service best practices and related options, this professional excels in ensuring a positive experience for customers. A security-focused and diligent Guard skilled at protecting personnel and premises, this individual responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies. Remaining alert, attentive, and vigilant at all times, they anticipate trouble and take steps to intervene and diffuse situations using their keen eye for detail.
Overview
8
8
years of professional experience
Work History
Police Dispatcher
City Of Montclair
09.2023 - 11.2023
- Enhanced response times by efficiently prioritizing and dispatching emergency calls.
- Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and update.
- Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
- Assisted callers in emergency situations with appropriate information and support.
Security Officer
The Walt Disney Company
10.2017 - 09.2023
- Guest bag check/assessing for potential indicators of suspicious conduct
- Inspection of personnel and vendor vehicles for property and safety clearance
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Inbound/Outbound Warehouse Associate
Amazon
08.2020 - 04.2021
- Improved order accuracy by diligently picking and packing items according to customer specifications.
- Increased warehouse efficiency through the consistent organization and labeling of inventory.
- Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
- Maintained a clean and safe work environment, adhering to OSHA safety guidelines at all times.
- Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
Outside Service Attendant
DONOVAN BROTHERS. Sierra Lakes Golf Course
05.2016 - 10.2017
- Enhanced customer satisfaction by efficiently greeting and assisting guests upon arrival at the golf course.
- Maintained cleanliness of golf carts, ensuring a positive experience for all patrons.
- Supported operations by effectively managing outside service areas, including bag drop, practice range, and cart staging.
- Ensured smooth transitions between rounds for players by organizing and cleaning golf clubs as needed.
- Ensured a safe environment for all patrons by strictly enforcing golf course rules and regulations.
- Optimized pace of play on the course by monitoring player speed and providing guidance when necessary.
Education
No Degree - Business
National University
La Jolla, CA2028
Skills
- Records Maintenance
- Data Entry
- Multi-Line Phone System
- Problem Solving
- Professionalism
- Conflict Resolution
- Effective Communication
- Public Safety Awareness
- Customer Service
- Active Listening
- Empathy and Compassion
- Confidentiality
Timeline
Police Dispatcher
City Of Montclair
09.2023 - 11.2023
Inbound/Outbound Warehouse Associate
Amazon
08.2020 - 04.2021
Security Officer
The Walt Disney Company
10.2017 - 09.2023
Outside Service Attendant
DONOVAN BROTHERS. Sierra Lakes Golf Course
05.2016 - 10.2017
No Degree - Business
National University
Similar Profiles
Julie BechtelJulie Bechtel
Site Coordinator/Expanded Learning at City of MontclairSite Coordinator/Expanded Learning at City of Montclair
ULISES HEREDIAULISES HEREDIA
Park Leader at City Of MontclairPark Leader at City Of Montclair
Alicia ArenasAlicia Arenas
Senior Recreation Leader at City Of MontclairSenior Recreation Leader at City Of Montclair