Regine Martin Benn
Philadelphia,PA
Summary
Attentive telecommunications professional bringing 2 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Delaware River Port Authority Of Pa/nj
09.2021 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Central Station Operator
Vector Security Inc
01.2021 - 09.2021
- Monitor and respond appropriately to a variety of alarm signals
- Response must be timely and accurate, with particular attention given to general procedures and special instructions
- Communicate effectively with internal and external customers
- Follow all departmental and company policies and procedures
- Complete required equipment checks and daily or weekend logs
- Answer multiple telephone lines
- Respond to each caller in a professional and helpful manner while gathering information, troubleshooting, transferring calls, or putting callers into voice mail
- Provide technical support as needed
- Follow procedures for service and inspection requests
- Communicate and analyze customer inquiries and determine a correct course of action
- Follow-up to assure customer expectations are met
- Maintain building security and Monitoring Response Center operations following company procedures and policies to provide a safe and productive environment
- Complete assigned duties as requested
- Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company.
Seasonal Associate
Amazon
11.2020 - 02.2021
- An Amazon fulfillment associate performs a huge variety of duties including deciphering work orders, locating merchandise in storage locations, and picking and packing them for shipping to awaiting customers
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Special Education Assistant
Philadelphia School District
09.2016 - 10.2020
- Assists students in using instructional materials and equipment
- Provides verbal and/or written feedback of observations to the teacher for the purpose of evaluating students' progress and/or implementing IEP goals and objectives
- Works with students individually and in groups to reinforce instructional objectives and implement IEP goals and objectives
- Records and reports appropriate data regarding academic, behavioral, and/or health information and services provided to the student using the appropriate service log
- Attends IEP meetings at the request of the principal, teacher and/or parent
- Adapts activities, assignments and/or materials as directed by the teacher to allow students performing at different levels and/or disabilities to participate in the instructional program
- Assists the teacher with the preparation and maintenance of instructional materials and classroom displays
- Guides and assists students in small group instruction setting with class routines and in transitioning form one activity to the next
- Guides students in developing positive, appropriate interpersonal relationships with peers and adults
- Supports students with emotional or behavior concerns and assist them in developing appropriate social skills
- Assists in the management and shaping of student behavioral techniques and/or positive reinforcement strategies
- Monitors and assists students in educational and community settings
- Assists students with ambulation, positioning, turning, and/or mobility within the school premises, class trips, and in the community
- Administers First Aid and/or CPR whenever needed and/or required
- Serves as a source of information and help to any substitute teacher assigned in the absence of the regularly-assigned teacher.
Marketing/ Communications Intern
B Lab
05.2015 - 08.2015
- Created fun, interesting blog posts that catered to B Corps
- Gained experience in interviewing CEO's and Executives from different LLC's, Corporations, and Co-
- Op's
- Created interesting blog series that praise good worker practices
- Answered phones, responded to emails, and telephone messages
Education
Some College (No Degree) - English
Pennsylvania State University
Harrisburg, PASkills
- Decision-Making
- Prioritizing Situations
- Excellent analytical skills Strong verbal communication
- Cooperative team member Collaborative team member
- Quick Learner Creative problem solver
- Records Maintenance
- Data Entry
- Multi-Line Phone System
Certification
EXCEL (3 years)
MICROSOFT OFFICE (10+ years)
MS OFFICE (10+ years)
POWERPOINT (10+ years)
PROBLEM SOLVER (5 years)
Experience Working With Students, February 2020 to February 2022
First Aid Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Police Dispatcher
Delaware River Port Authority Of Pa/nj
09.2021 - Current
Central Station Operator
Vector Security Inc
01.2021 - 09.2021
Seasonal Associate
Amazon
11.2020 - 02.2021
Special Education Assistant
Philadelphia School District
09.2016 - 10.2020
Marketing/ Communications Intern
B Lab
05.2015 - 08.2015
Some College (No Degree) - English
Pennsylvania State University
Similar Profiles
Dhananjay ChavdaDhananjay Chavda
Information Security at Delaware River Port AuthorityInformation Security at Delaware River Port Authority
Dhananjay ChavdaDhananjay Chavda
Information Security at Delaware River Port AuthorityInformation Security at Delaware River Port Authority
Shawn ApplegateShawn Applegate
Maintenance Mechanic at Delaware River Port AuthorityMaintenance Mechanic at Delaware River Port Authority