Regine Martin Benn
Philadelphia,PA
Summary
Attentive telecommunications professional bringing 2 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Delaware River Port Authority Of Pa/nj
09.2021 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Central Station Operator
Vector Security Inc
01.2021 - 09.2021
- Monitor and respond appropriately to a variety of alarm signals
- Response must be timely and accurate, with particular attention given to general procedures and special instructions
- Communicate effectively with internal and external customers
- Follow all departmental and company policies and procedures
- Complete required equipment checks and daily or weekend logs
- Answer multiple telephone lines
- Respond to each caller in a professional and helpful manner while gathering information, troubleshooting, transferring calls, or putting callers into voice mail
- Provide technical support as needed
- Follow procedures for service and inspection requests
- Communicate and analyze customer inquiries and determine a correct course of action
- Follow-up to assure customer expectations are met
- Maintain building security and Monitoring Response Center operations following company procedures and policies to provide a safe and productive environment
- Complete assigned duties as requested
- Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company.
Seasonal Associate
Amazon
11.2020 - 02.2021
- An Amazon fulfillment associate performs a huge variety of duties including deciphering work orders, locating merchandise in storage locations, and picking and packing them for shipping to awaiting customers
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Special Education Assistant
Philadelphia School District
09.2016 - 10.2020
- Assists students in using instructional materials and equipment
- Provides verbal and/or written feedback of observations to the teacher for the purpose of evaluating students' progress and/or implementing IEP goals and objectives
- Works with students individually and in groups to reinforce instructional objectives and implement IEP goals and objectives
- Records and reports appropriate data regarding academic, behavioral, and/or health information and services provided to the student using the appropriate service log
- Attends IEP meetings at the request of the principal, teacher and/or parent
- Adapts activities, assignments and/or materials as directed by the teacher to allow students performing at different levels and/or disabilities to participate in the instructional program
- Assists the teacher with the preparation and maintenance of instructional materials and classroom displays
- Guides and assists students in small group instruction setting with class routines and in transitioning form one activity to the next
- Guides students in developing positive, appropriate interpersonal relationships with peers and adults
- Supports students with emotional or behavior concerns and assist them in developing appropriate social skills
- Assists in the management and shaping of student behavioral techniques and/or positive reinforcement strategies
- Monitors and assists students in educational and community settings
- Assists students with ambulation, positioning, turning, and/or mobility within the school premises, class trips, and in the community
- Administers First Aid and/or CPR whenever needed and/or required
- Serves as a source of information and help to any substitute teacher assigned in the absence of the regularly-assigned teacher.
Marketing/ Communications Intern
B Lab
05.2015 - 08.2015
- Created fun, interesting blog posts that catered to B Corps
- Gained experience in interviewing CEO's and Executives from different LLC's, Corporations, and Co-
- Op's
- Created interesting blog series that praise good worker practices
- Answered phones, responded to emails, and telephone messages
Education
Some College (No Degree) - English
Pennsylvania State University
Harrisburg, PASkills
- Decision-Making
- Prioritizing Situations
- Excellent analytical skills Strong verbal communication
- Cooperative team member Collaborative team member
- Quick Learner Creative problem solver
- Records Maintenance
- Data Entry
- Multi-Line Phone System
Certification
EXCEL (3 years)
MICROSOFT OFFICE (10+ years)
MS OFFICE (10+ years)
POWERPOINT (10+ years)
PROBLEM SOLVER (5 years)
Experience Working With Students, February 2020 to February 2022
First Aid Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Police Dispatcher
Delaware River Port Authority Of Pa/nj
09.2021 - Current
Central Station Operator
Vector Security Inc
01.2021 - 09.2021
Seasonal Associate
Amazon
11.2020 - 02.2021
Special Education Assistant
Philadelphia School District
09.2016 - 10.2020
Marketing/ Communications Intern
B Lab
05.2015 - 08.2015
Some College (No Degree) - English
Pennsylvania State University
EXCEL (3 years)
MICROSOFT OFFICE (10+ years)
MS OFFICE (10+ years)
POWERPOINT (10+ years)
PROBLEM SOLVER (5 years)
Experience Working With Students, February 2020 to February 2022
First Aid Certification
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