Matthew Pettis
Massapequa Park,NY
Summary
Proven customer service experience with a track record of fostering positive relationships at Lacrosse Unlimited, with Massapequa youth and with customers at NY Burger Bar. Excelled in attention to detail and communication, significantly enhancing customer and camper experiences.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bar back position. Ready to contribute to a positive team culture.
Overview
2
2
years of professional experience
Work History
Sales/Customer Service
Lacrosse Unlimited
09.2023 - 09.2024
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Massapequa High School Booster Club Camps
Massapequa School District
07.2024 - 08.2024
- Served as a mentor to student-athletes both on and off the field, providing guidance on personal challenges they faced during their high school years.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Offered constructive feedback to clients to help reach goals.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
Expo/Food Runner
NY Burger Bar
07.2022 - 02.2023
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Established rapport with customers by providing friendly and attentive service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
Education
Current Student
Massapequa High School
Massapequa, NY06-2025
Skills
- Customer service
- Attention to detail
- Excellent communication
Timeline
Massapequa High School Booster Club Camps
Massapequa School District
07.2024 - 08.2024
Sales/Customer Service
Lacrosse Unlimited
09.2023 - 09.2024
Expo/Food Runner
NY Burger Bar
07.2022 - 02.2023
Current Student
Massapequa High School
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