Matthew Phan
Pharmacy Technician / Student
Safety Harbor,FL
Summary
Dedicated professional with 2+ years of experience as a pharmaceutical technician transitioning into IT support. Seeking to leverage my technical troubleshooting skills, customer service experience, and analytical abilities in a role as an IT helpdesk technician. Currently pursuing CompTIA A+ and CompTIA Security+ certifications.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Pharmacy Technician
Walmart
Tampa, FL
10.2022 - Current
- Managed and resolved technical issues related to prescription management software, ensuring accurate data entry and compliance with HIPAA regulations.
- Provided front-line support for pharmacy technology, including POS systems and drug databases, ensuring efficient operation and minimizing downtime.
- Trained new employees on pharmacy software and troubleshooting basic technical problems, improving on-boarding efficiency.
- Collaborated with healthcare professionals to ensure accurate and timely communication, honing my customer service and communication skills in a high-pressure environment.
- Utilized pharmacy management software to track inventory and patient prescriptions, ensuring data integrity and resolving software errors in a high-volume setting.
- Monitored and audited data entries for accuracy in prescription software, identifying and rectifying discrepancies to ensure compliance with regulatory standards.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Managed 30+ incoming calls, emails and faxes per day from customers
Education
Bachelor of Science - IT And Administration
University of South Florida
Tampa, FL 01.2021 - Current
Skills
Team Collaboration
Workflow Optimization
Order Verification
Insurance Billing
Confidentiality and HIPAA
Insurance Verification
Analytical Thinking
Interpersonal Communication
Languages
Vietnamese
Professional Working
Certification
CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walmart
10.2022 - Current
Bachelor of Science - IT And Administration
University of South Florida
01.2021 - Current
CPhT - Certified Pharmacy Technician
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