MATTHEW PINON
Bradenton
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Summit Retail Solutions
Phoenix, AZ
01.2025 - Current
- Developed brand awareness through engaging product demonstrations and consumer interactions.
- Cultivated relationships with retail partners to enhance product visibility and sales performance.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
- Provided exceptional customer service to drive satisfaction.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
Server
Pita Jungle
Chandler, AZ
03.2023 - 01.2025
- Skilled in taking orders, serving food, and providing exceptional customer service.
- Familiar with POS systems and handling cash transactions.
- Proven ability to work efficiently under pressure and multitask.
- Knowledgeable about menu items, specials, and food allergies.
- Experienced in upselling and promoting menu items to customers.
- Strong communication and teamwork skills to collaborate with colleagues.
- Certified in food safety and responsible alcohol service.
Bartender
Bent Prop Saloon
Eloy, AZ
10.2023 - 04.2024
- Managed bar inventory and ordering to ensure optimal stock levels.
- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Maintained cleanliness and organization of bar area in accordance with health and safety standards.
- Collaborated with kitchen staff to coordinate food and beverage orders for a seamless dining experience.
- Executed cash handling procedures accurately and responsibly, including processing transactions and refunds.
- Participated in bar promotions and events to increase sales and enhance the overall guest experience.
Bartender
Pita Jungle
Chandler, AZ
09.2022 - 03.2023
- Interacted with customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
- Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.
- Adhering to all food safety and quality regulations.
- Taking inventory and ordering supplies to ensure bar and tables are well-stocked.
- Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons.
Lead Bartender
Los Gringos Locos
Apache Junction, AZ
12.2016 - 09.2022
- Developed specialty cocktail menu that improved customer satisfaction and increased sales.
- Supervised and trained bar staff to uphold high standards of service and increase efficiency.
- Managed inventory, ordering, and stocking to ensure proper levels of supplies and minimize waste.
- Provided exceptional customer service, resulting in a high rate of return customers and positive reviews.
- Collaborated with management to create promotions and events to increase traffic and revenue.
- Maintained a clean and organized bar area, following all health and safety regulations.
- Processed customer transactions accurately and efficiently, including cash, credit, and debit payments.
- Resolved customer complaints and issues in a professional and timely manner.
- Built and maintained relationships with regular guests to encourage repeat business.
- Trained staff on proper and organized workspace to adhere to health and safety standards.
Education
High-School Diploma -
Highland High
Gilbert, AZSkills
- Customer service
- Knowledge of liquor and cocktails
- Attention to detail
- Time management
- Multitasking
- Exceptional communication
- Sales expertise
- Product demonstration
- Sales and negotiation tactics
- Relationship management
Certification
- Flood handlers card
- Title 4 basic alcohol training
Timeline
Brand Ambassador
Summit Retail Solutions
01.2025 - Current
Bartender
Bent Prop Saloon
10.2023 - 04.2024
Server
Pita Jungle
03.2023 - 01.2025
Bartender
Pita Jungle
09.2022 - 03.2023
Lead Bartender
Los Gringos Locos
12.2016 - 09.2022
High-School Diploma -
Highland High