Matthew Price
Honolulu,HI
Summary
Focused and reliable restaurant server with 8+ years of experience bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent guest service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Promotes guest comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
7
7
years of professional experience
Work History
Server
Seasons 52
07.2022 - 03.2025
- Greets, serves, and handles all other duties with a smile, making each guest feel welcome and comfortable
- Providing excellent guest service and am involved in training new team members each month
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Extensive wine knowledge due to the wine bar setting and atmosphere
Bartender and Server
Paul Martin's American Grill
02.2021 - 07.2022
- Maintained a clean, organized bar area, and ensured all bar equipment was maintained
- Served bar and restaurant patrons ordered drinks, including beer, wine, liquors, and mixed cocktails
- Greeted, served, and handled all other duties with a smile, making each guest feel welcome and comfortable
- Mix and garnish beverages according to recipe and portion control standards
- Check guests for proper identification and serve alcoholic beverages to guests per federal, state, local, and company laws and regulations
Server/Trainer/Shift Leader
The Cheesecake Factory
11.2017 - 01.2020
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly
- Cross-trained existing employees to maximize team agility and performance
- Trained new employees and delegated daily tasks and responsibilities
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Resolved guest and employee complaints to maintain complete guest satisfaction and workforce effectiveness
- Achieved shift leader position at The Cheesecake Factory by serving guests with accuracy, efficiency, and joy
- Traveled with The Cheesecake Factory as an NRODT (new restaurant opening designated trainer) to assist in the opening of new restaurant locations (Temecula, CA 2018)
Education
Ecology and Conservation Biology -
Arizona State University
Tempe, AZ05.2024
Skills
- High volume dining
- Daily specials memorization
- Special dietary requirements
- Table management
- Food and beverage pairings
- Menu recommendations
- Guest service
- Team collaboration
- Professional appearance
- Detail-oriented
Accomplishments
- Achieved shift leader position at The Cheesecake Factory by serving guests with accuracy, efficiency, and joy.
- Traveled with The Cheesecake Factory as an NRODT (new restaurant opening designated trainer) to assist in the opening of new restaurant locations (Temecula, CA 2018).
References
Mandy Gibson (Restaurant Manager Seasons 52) - (714) 235-8590
Deborah Pallito (City of Hope OC Volunteer Coordinator) (973) 477-3313
Amy Caravaggio (Restaurant Manager The Cheesecake Factory) (973) 366-1011
Timeline
Server
Seasons 52
07.2022 - 03.2025
Bartender and Server
Paul Martin's American Grill
02.2021 - 07.2022
Server/Trainer/Shift Leader
The Cheesecake Factory
11.2017 - 01.2020
Ecology and Conservation Biology -
Arizona State University
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