Matthew Rafter
Hollywood,MD
Summary
Hardworking College Student with proven relationship-building and time management skills in fast-paced environments. Successful at handling guest of all concerns with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Salt Waterfront Kitchen
Ridge, MD
05.2023 - 08.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Help Open this new restaurant with past knowledge of working in the space.
- Took orders from customers accurately and in a timely manner.
Busser / ToGo Server
Texas Roadhouse Restaurant
California, MD
08.2022 - 05.2023
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
Cleaner /Professional Mover
Michaels Cleaning Solutions
Los Angeles , CA
09.2020 - 05.2022
- Helped move military families in and out of homes.
- Cleaned house in Palos Verdes Estates and Rolling Hills.
- Detailed cars.
Education
High School Diploma -
Leonardtown High School
Leonardtown, MD06-2023
Some College (No Degree) - Kinesiology
Michigan States University
East Lansing, MISkills
- Order Management
- Guest Engagement
- Professional Appearance
- Strong Work Ethic
- Cash Handling
- Effective customer upselling
- Cleaning and sanitizing
- Research and analysis
- Data Entry
- Complex Problem-Solving
Affiliations
- High School Varsity Basketball
Accomplishments
- Honor Roll student every semester of high school, and college
Timeline
Server
Salt Waterfront Kitchen
05.2023 - 08.2024
Busser / ToGo Server
Texas Roadhouse Restaurant
08.2022 - 05.2023
Cleaner /Professional Mover
Michaels Cleaning Solutions
09.2020 - 05.2022
High School Diploma -
Leonardtown High School
Some College (No Degree) - Kinesiology
Michigan States University
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