Matthew Reed
Ormond Beach
Summary
Excelled in problem-solving and critical thinking, achieving significant improvements in client conversion rates and elevator safety standards. Demonstrates exceptional computer proficiency and active listening skills, consistently exceeding performance metrics. Dynamic professional with a proven track record at Hilton Corporation, enhancing client relations and elevating operational efficiency in technical roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Relations Specialist
Hilton Corporation
05.2023 - 02.2024
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Logged call information and solutions provided into internal database.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
Elevator Technician
SE Elevator
03.2022 - 05.2023
- Improved efficiency of elevator operations by optimizing and fine-tuning control systems.
- Maintained strong relationships with suppliers to ensure timely delivery of spare parts at competitive prices.
- Enhanced elevator safety by conducting thorough inspections and preventative maintenance on a regular basis.
- Evaluated performance metrics of installed elevators regularly, recommending necessary upgrades or modifications as needed.
- Ensured compliance with industry regulations and standards through meticulous documentation of maintenance activities.
Education
Bachelor of Science - Organizational Management
Warner University
Lake Wales, FL07-2009
Skills
- Problem-solving
- Critical thinking
- Shipping and receiving
- Active listening
- Money handling
- Computer proficiency
- Scheduling
- Quality control
Certification
OSHA 10
OSHA 30
Timeline
Client Relations Specialist
Hilton Corporation
05.2023 - 02.2024
Elevator Technician
SE Elevator
03.2022 - 05.2023
Bachelor of Science - Organizational Management
Warner University
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