Matthew Reyna
Summary
Sales Associate at TJ Maxx & Homegoods with proven expertise in customer engagement and conflict resolution. Successfully trained new team members while driving credit card promotions, enhancing sales performance. Detail-oriented and adaptable, I excel in managing complexities and achieving group targets through effective teamwork and negotiation skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
TJ Maxx & Homegoods
San Diego, USA
04.2023 - Current
- Manage the POS system and cash register, including card transactions, cash payments, refunds, and exchanges.
- Address customer inquiries and resolve issues promptly and professionally.
- Demonstrate teamwork, leadership, and competence through pitching and negotiating credit card applications to customers, concurrent with sales as part of credit card promotions.
- Work with fellow sales team members to achieve group targets.
- Train new associates on customer service and operational procedures.
Education
High School - San Diego, CA
San Diego High School
San Diego, CA06.2023
Associate of Science - Business Marketing
San Diego Mesa College
San Diego, CASkills
- Interpersonal skills
- Customer Service
- Conflict resolution
- Customer engagement
- Adaptability and resourcefulness
- Ability to maintain composure
- Detail-oriented
- Decision-making Skills
- Manage complexities
- Sales negotiation
References
- Jessica Weldon, Customer Experience Coordinator, TJ Maxx & Homegoods, 8550 Rio San Diego Dr, San Diego, CA, 92108, (619) 497-0208
- Estela Velez, Customer Experience Coordinator, TJ Maxx & Homegoods, 8550 Rio San Diego Dr, San Diego, CA, 92108, (619) 497-0208
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Sales Associate
TJ Maxx & Homegoods
04.2023 - Current
High School - San Diego, CA
San Diego High School
Associate of Science - Business Marketing
San Diego Mesa College