Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Rivers

Cedar Park

Summary

Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Lead

Mayfield Dairyqueen
10.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Count Inventory to ensure no Over or Under selling
  • Resolve customer and employee complaints
  • Helped store management meet standards of service and quality in daily operations.

Packer Associate

Amazon
04.2022 - 10.2022
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Reduced product damage rates by carefully handling items during the packing process.

Online Personal Shopper

Walmart
04.2021 - 08.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Education

Vista Ridge Highschool
Cedar Park, TX
05-2021

Skills

  • Customer service focus
  • Employee training
  • Team motivation
  • Ability to work long hours
  • Maintain a safe working environment
  • Rules enforcement
  • Quality control
  • Inventory management
  • Conflict management
  • Decision-making capacity
  • Able to work in fast paced, high stress environments

Certification

NREMT EMT-B Certification (Valid 2025-2027)

Certified EMT-B in the State of Texas (Valid 2025-2029)

Timeline

Shift Lead

Mayfield Dairyqueen
10.2022 - Current

Packer Associate

Amazon
04.2022 - 10.2022

Online Personal Shopper

Walmart
04.2021 - 08.2021

Vista Ridge Highschool

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