Matthew Rosenberg
West Milford
Summary
Customer service expert with extensive experience in cash handling and optimizing customer interactions. Proven ability to streamline operations, resulting in increased satisfaction and efficiency. Strong background in inventory management and effective problem-solving skills. Recognized for exceptional time management and cash handling capabilities that enhance overall operational performance.
Overview
8
8
years of professional experience
Work History
Food Delivery Driver
TJ's Pizzeria Cafe
West Milford
09.2024 - Current
- Processed transactions and collected payments using mobile payment systems to ensure efficient checkout.
- Coordinated with restaurant staff to confirm order accuracy and guarantee timely delivery.
- Assisted with in-store operations, managing phone inquiries and maintaining cleanliness to enhance customer experience.
Front Desk Associate
Holiday Bowl
Oakland
09.2024 - 08.2025
- Managed reservation check-ins and assisted guests in fast-paced bowling entertainment center.
- Supported league play and processed large cash payments to ensure operational efficiency.
- Executed routine lane maintenance and basic mechanics to maintain high standards.
- Performed closing responsibilities, including building checks and cash drawer cash outs.
Grocery Stock Clerk Person In Charge
Acme Markets, Inc
Newark
09.2022 - 07.2024
- Stocked shelves and maintained product displays to uphold presentation standards and ensure availability of merchandise.
- Unloaded delivery trucks and organized stock rooms efficiently to optimize inventory flow.
- Managed inventory across frozen, fresh dairy, and dry departments, ensuring proper stocking and organization of products.
- Supported daily store operations while coordinating employee activities across all departments.
Cashier
ShopRite
West Milford
01.2018 - 08.2022
- Processed customer purchases with accuracy and efficiency using point-of-sale systems.
- Maintained accurate cash drawer balance while handling cash, card, and check transactions.
- Assisted customers at self-checkouts to improve service quality and satisfaction.
- Monitored self-checkout machines to maintain customer flow and minimize theft incidents.
- Collaborated with team members to streamline order processing and enhance accuracy.
- Selected and shopped online grocery orders based on specific customer requests.
- Packed and organized groceries meticulously to uphold product quality.
Education
Bachelor of Science - Business Administration
Montclair State University
Montclair, NJ05-2026
Skills
- Customer service
- Inventory management
- Cash handling
- Time management
- Communication skills
- Problem solving
- Point-of-sale systems
- Customer communication
- Interpersonal skills
- Product knowledge
Timeline
Food Delivery Driver
TJ's Pizzeria Cafe
09.2024 - Current
Front Desk Associate
Holiday Bowl
09.2024 - 08.2025
Grocery Stock Clerk Person In Charge
Acme Markets, Inc
09.2022 - 07.2024
Cashier
ShopRite
01.2018 - 08.2022
Bachelor of Science - Business Administration
Montclair State University