Detail-oriented professional with a proven track record in customer service and problem-solving. Committed to enhancing customer satisfaction through effective communication and teamwork.
Overview
8
8
years of professional experience
Work History
Sales Associate
Walt Disney World Resort
Lake Buena Vista, FL
06.2025 - 11.2025
Assisted guests with product selections, enhancing overall customer experience.
Processed transactions efficiently using point-of-sale systems.
Maintained product displays and ensured merchandise was well-stocked.
Collaborated with team members to meet daily sales goals.
Customer Relations Specialist
American Airlines
Fort Worth, TX
04.2021 - 09.2024
Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
Coordinated with various departments to ensure seamless customer service delivery.
Developed training materials for new staff on customer interaction protocols.
Implemented feedback mechanisms to gather insights and improve service quality.
Shift Supervisor
Main Event
Fort Worth, TX
05.2018 - 03.2020
Supervised daily operations to ensure compliance with safety protocols and efficient workflow.
Trained and mentored team members on operational procedures and best practices.
Coordinated shifts to optimize staffing levels and maintain service standards.
Conducted routine inspections to identify areas for improvement in productivity and quality.