Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Matthew Scoggins

Watauga,TX

Summary

Detail-oriented professional with a proven track record in customer service and problem-solving. Committed to enhancing customer satisfaction through effective communication and teamwork.

Overview

8
8
years of professional experience

Work History

Sales Associate

Walt Disney World Resort
Lake Buena Vista, FL
06.2025 - 11.2025
  • Assisted guests with product selections, enhancing overall customer experience.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained product displays and ensured merchandise was well-stocked.
  • Collaborated with team members to meet daily sales goals.

Customer Relations Specialist

American Airlines
Fort Worth, TX
04.2021 - 09.2024
  • Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
  • Coordinated with various departments to ensure seamless customer service delivery.
  • Developed training materials for new staff on customer interaction protocols.
  • Implemented feedback mechanisms to gather insights and improve service quality.

Shift Supervisor

Main Event
Fort Worth, TX
05.2018 - 03.2020
  • Supervised daily operations to ensure compliance with safety protocols and efficient workflow.
  • Trained and mentored team members on operational procedures and best practices.
  • Coordinated shifts to optimize staffing levels and maintain service standards.
  • Conducted routine inspections to identify areas for improvement in productivity and quality.

Education

High School Diploma -

Haltom High
Haltom City, TX
05-2010

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Goal oriented
  • Exceptional customer service

Accomplishments

  • Resolved product issue through consumer testing.

Timeline

Sales Associate

Walt Disney World Resort
06.2025 - 11.2025

Customer Relations Specialist

American Airlines
04.2021 - 09.2024

Shift Supervisor

Main Event
05.2018 - 03.2020

High School Diploma -

Haltom High