Matthew Scott
Indianapolis,IN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Service Advisor
Indy Auto Man LLC
Indianapolis, IN
12.2019 - 04.2024
- Create repair order for Internal and customer pay vehicles.
- Prepared repair estimates in accordance with company processes.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Coordinated vehicle off-site repairs
- Participated in ongoing training activities related to automotive technology advancements.
- Collaborated with sales team members to stay current on We-Owe and After-Sale customer concerns.
Service Advisor
Greenes Truck and Auto Repair
Indianapolis, IN
06.2016 - 11.2018
- Create repair order for customer pay and fleet client vehicles
- Submit repair orders to fleet management for approval
- Upsold additional products or services when appropriate.
- Resolved customer complaints in an efficient and courteous manner.
Parts Specialist
Sunset Kia of Venice
Venice, Florida
02.2012 - 03.2015
- Maintained parts system with current order and sales data.
- Supported service department by pulling parts and updating records.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Received and stocked incoming merchandise, arranging items in correct locations.
Education
Some College (No Degree) - Business Administration And Management
Indiana Tech
Greenwood, INSkills
- Price Quoting
- Service Estimates
- CRM Software
- Customer Service
- Warranty Claims Process Management
- Service Scheduling
- Strong Work Ethic
- Team player mentality
- Issue and Complaint Resolution
- Communication and Feedback
References
References available upon request.
Timeline
Service Advisor
Indy Auto Man LLC
12.2019 - 04.2024
Service Advisor
Greenes Truck and Auto Repair
06.2016 - 11.2018
Parts Specialist
Sunset Kia of Venice
02.2012 - 03.2015
Some College (No Degree) - Business Administration And Management
Indiana Tech
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