Matthew Serrano
Downey,CA
Summary
Dependable man with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Love communication with my customers as also resolving any question or problem they come across.
I thank you for your time and consideration and I look forward to hear from any opportunity coming in. Feel free to reach back to me at your earliest convenience.
Regards . Matthew Serrano
Overview
3
3
years of professional experience
Work History
Crew Member
Raising Cane's Restaurants
03.2023 - Current
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Banquet Captain
Rio Hondo Golf Club
07.2021 - Current
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Supervised food preparation, delivery and quality to ensure satisfaction.
- Communicated with venue personnel to coordinate event logistics.
- Prepared and led food service training programs to teach staff various tasks.
- Organized and laid out buffet equipment, food displays and other items.
- Mentored and coached team of banquet setters and other event personnel.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
Crew Member
Adidas
09.2022 - 03.2023
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
Picker Packer
Fashion Nova
11.2021 - 01.2023
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Used handheld scanners to key in data for packages.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Confirmed items picked for orders by keying codes into system.
Cashier
GUESS Factory
08.2022 - 11.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Education
GED -
Downey Adult School
Downey, CA11.2022
Skills
- Safe Food Handling
- Taking Orders
- Sales Expertise
- Problem-Solving
- Willingness to Learn
- Stocking and Replenishing
- Verbal and Written Communication
- Clear Communication
- Positive Company Representation
- Customer Service
- Cash Handling
- Interactive communication skills
- Leadership Qualities
- Verbal and written communication
- Heavy Lifting
- Learning Agility
- Food Running
- Salesmanship
Accomplishments
- Supervised team of 8 staff members.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Raising Cane's Restaurants
03.2023 - Current
Crew Member
Adidas
09.2022 - 03.2023
Cashier
GUESS Factory
08.2022 - 11.2022
Picker Packer
Fashion Nova
11.2021 - 01.2023
Banquet Captain
Rio Hondo Golf Club
07.2021 - Current
GED -
Downey Adult School