Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Matthew Shokoff

Franklin Lakes,NJ

Summary

Dynamic and results-driven professional with a strong background in customer service and conflict resolution. Experience working at Franklin Lakes Library. Proven ability to foster client relationships and enhance satisfaction while maintaining meticulous sanitation practices. Adept at appointment scheduling and effectively supervising teams to achieve operational excellence.

Overview

3
3
years of professional experience

Work History

Dog Groomer

Puppy Cuts
Riverdale, NJ
01.2022 - 07.2024
  • Developed positive relationships with clients to ensure repeat business opportunities.
  • Supervised apprentice groomers during daily operations.
  • Assisted in resolving any customer complaints.
  • Kept records of services performed for each client.

Page

Franklin Lakes Library
Franklin Lakes, NJ
07.2021 - 09.2021
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Kept facilities clean and organized, ensuring all products were accounted for

Education

Some College (No Degree) - Aeronautical Science

Florida Institute of Technology
Melbourne, FL

Skills

  • Customer service
  • Finance documentation
  • Conflict resolution
  • Sanitation practices
  • Appointment scheduling
  • Verbal and written communication

References

References available upon request.

Timeline

Dog Groomer

Puppy Cuts
01.2022 - 07.2024

Page

Franklin Lakes Library
07.2021 - 09.2021

Some College (No Degree) - Aeronautical Science

Florida Institute of Technology

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