Matthew Skaggs
Bradenton,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Grocery Team Leader
Publix Super Markets Inc
10.2023 - 04.2024
- Analyzed sales data to identify trends, adjusting inventory levels accordingly for increased revenue generation.
- Conducted regular staff meetings to communicate expectations, share updates, and encourage teamwork within the department.
- Resolved customer complaints professionally, taking appropriate action to rectify issues and maintain customer loyalty.
- Monitored team performance regularly, providing constructive feedback and recognition to motivate employees towards excellence.
- Improved team productivity by implementing effective scheduling and task delegation strategies.
- Collaborated with store management to develop innovative solutions for improving overall store performance.
Grocery Replenishment Specialist
Publix Super Markets Inc
07.2022 - 09.2023
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Assisted management with setting up seasonal displays, driving customer interest in featured products.
- Maintained a clean, well-stocked, and organized grocery environment through consistent adherence to store policies and procedures.
- Enhanced customer satisfaction by assisting with product location inquiries and providing friendly service.
- Reduced out-of-stock occurrences by diligently monitoring stock levels and proactively addressing discrepancies.
Plant Nursery Worker
Mrt Lawn & Garden Center
08.2020 - 10.2021
- Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions as needed within the nursery setting.
- Facilitated efficient restocking processes by diligently unloading deliveries of new plants and supplies upon arrival.
- Reduced plant loss by promptly identifying pests or diseases and applying appropriate treatments.
- Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
- Unloaded plants and nursery items from delivery trucks.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Answered questions and provided information regarding plants and care to help customers make informed decisions.
Restaurant Waiter
Riverhouse Bar And Grill
02.2020 - 05.2020
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Banquet Server
Sandbar Restaurant
03.2018 - 01.2020
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
Head Waiter
Sandbar Restaurant
01.2018 - 01.2020
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
Restaurant Waiter
Sandbar Restaurant
10.2016 - 01.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
Property Manager
Big Fish Real Estate
01.2016 - 10.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Real Estate Agent
Big Fish Real Estate
01.2016 - 10.2016
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Prepared and presented contracts and other legal documents to clients.
Grocery Replenishment Specialist
Publix Super Markets Inc
06.2013 - 12.2015
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Checked product levels and recommended new purchases.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Completed inventory accounts to keep records current and promote accurate ordering.
Grocery Clerk
Publix Super Markets Inc
04.2011 - 06.2013
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Education
Associate of Science - Social/Behavioral Sciences & Human Services
St. Petersburg College
Clearwater, FL05.2027
Skills
- Task Delegation
- Merchandising Strategies
- Training and mentoring
- Inventory Management
- Handling Complaints
- Critical Thinking
- Customer service and assistance
- Superior Work Ethic
Timeline
Grocery Team Leader
Publix Super Markets Inc
10.2023 - 04.2024
Grocery Replenishment Specialist
Publix Super Markets Inc
07.2022 - 09.2023
Plant Nursery Worker
Mrt Lawn & Garden Center
08.2020 - 10.2021
Restaurant Waiter
Riverhouse Bar And Grill
02.2020 - 05.2020
Banquet Server
Sandbar Restaurant
03.2018 - 01.2020
Head Waiter
Sandbar Restaurant
01.2018 - 01.2020
Restaurant Waiter
Sandbar Restaurant
10.2016 - 01.2018
Property Manager
Big Fish Real Estate
01.2016 - 10.2016
Real Estate Agent
Big Fish Real Estate
01.2016 - 10.2016
Grocery Replenishment Specialist
Publix Super Markets Inc
06.2013 - 12.2015
Grocery Clerk
Publix Super Markets Inc
04.2011 - 06.2013
Associate of Science - Social/Behavioral Sciences & Human Services
St. Petersburg College