Matthew Smith
Lumberton,NC
Summary
Dedicated professional focused on enhancing employee satisfaction and driving business success. Proven expertise in employee training and development, fostering a collaborative team environment. Organized supervisor skilled in building rapport and guiding teams to achieve organizational objectives. Strong facilitator with experience in cross-departmental collaboration and mentoring.
Overview
6
6
years of professional experience
Work History
Supervisor
Chic-Fil-A
Lumberton, NC
11.2019 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
Associate of Science - Electrical Systems
Robeson Community College
Lumberton, NC05.2025
High School Diploma - undefined
Lumberton Senior High School
Lumberton, NC06.2020
Skills
- Coaching and mentoring
- Cash register operations
- Quality assurance
- Analytical thinking
- Complex problem-solving
- Policy adherence
- Staff training
- Verbal and written communication
References
Richard McMillan- (910) 977-0367
Kevin Black- (910) 617-3726
Clint Hendrix- (252) 363-3714
Crissie Watkins- (336) 259-9663
Timeline
Supervisor
Chic-Fil-A
11.2019 - Current
High School Diploma - undefined
Lumberton Senior High School
Associate of Science - Electrical Systems
Robeson Community College