Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Sosa-Contreras

Colton,CA

Summary

Highly proactive manager with 3 years of experience in team leadership in Fast Food industry. Background includes sales, management and customer service in fast-paced settings. Looking to improve and learn new skills for future endeavors.

Overview

4
4
years of professional experience

Work History

Restaurant Department Manager

McDonald's
03.2020 - Current
  • Responsibilities were as followed:
  • Managing Drive Thru Times
  • Helping increasing stores overall rating while dealing with complaints and service issues
  • My role was to help crew with training on proper procedures
  • Assisting Store manager where needed
  • Assuring that targets would be met for store as well
  • Coach crew on room for improvement
  • In 2023 I assisted store in receiving a PACE score of 1 during stores Customer First visit.

Education

Pre-Nursing -

Cal State University San Bernardino
Colton, CA
07.2026

General -

Colton High School
Colton, CA
05.2022

Skills

    • Customer service
    • Time management
    • Food service
    • Communication skills
    • English
    • Bilingual
    • Leadership
    • Guest services
    • Organizational Skills
    • Team Management
      • Food safety knowledge
      • Operations Management
      • Customer Engagement
      • Adaptable
      • Customer-Oriented
      • Pre-shift walk-through
      • Shift Management
      • Customer loyalty
      • Point of Sale (POS) system operation
      • Basic Life Support(BLS)

Timeline

Restaurant Department Manager

McDonald's
03.2020 - Current

Pre-Nursing -

Cal State University San Bernardino

General -

Colton High School

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Matthew Sosa-Contreras