MATTHEW SWAIN
Lakeland,FL
Summary
Detail-oriented customer service professional with over 7 years of experience in sales-oriented roles across gyms, restaurants, and distribution facilities, including a significant sales and management internship in the rental department of enterprise mobility. Proven track record of driving sales and enhancing customer satisfaction through effective communication and problem-solving skills. Passionate about collaboration and fostering team success in high-paced environments.
Overview
4
4
years of professional experience
Work History
Server
Longhorn Steakhouse
Lakeland, FL
09.2024 - Current
- Facilitated guest interactions through greeting and order taking.
- Increased revenue by upselling products consistently, pushing higher check averages.
- Managed multiple tables simultaneously while efficiently handling orders, preparing food, and managing checks.
Management Intern
Enterprise Mobility
05.2024 - 08.2024
- Sold protection products and upgrades on rental vehicles
- Facilitated sale of enterprise vehicles
- Managed reservations and and rental of vehicles
- Managed fleet of vehicles, keeping vehicles up to date on maintenance and ensuring availability for reservations
- Delivered exemplary customer service through in person as well as phone interaction
Server Assistant/Carry-Out/Server
Outback Steakhouse
02.2023 - 04.2024
- Resolved guest and employee complaints to maintain superior customer and workplace satisfaction
- Sold and up-sold meals and services
- Prepared and designed orders
- Explained menu items and suggested appropriate options for food allergy concerns
Team Member
Sheetz
04.2021 - 08.2022
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments
- Trained new-hires to create a professional workplace
- Managed display of inventory
Education
Bachelor of Science - Marketing
Southeastern University
Lakeland, FL04.2025
Bachelor of Science - Management
Southeastern University
Lakeland, FL04-2025
Skills
- Customer Service
- Sales
- Creative Problem Solving
- Task Management
- Appointment Setting
- Effective Communication
- Adaptability
- Attention to Detail
References
References available upon request.
Timeline
Server
Longhorn Steakhouse
09.2024 - Current
Management Intern
Enterprise Mobility
05.2024 - 08.2024
Server Assistant/Carry-Out/Server
Outback Steakhouse
02.2023 - 04.2024
Team Member
Sheetz
04.2021 - 08.2022
Bachelor of Science - Marketing
Southeastern University
Bachelor of Science - Management
Southeastern University
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