Matthew Tanglao
Brooklyn,NY
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and loyalty at Target, adept in cash handling and problem-solving. Demonstrates exceptional teamwork and communication skills, significantly contributing to a positive shopping environment. Excels in multitasking and maintaining store visual appeal, driving repeat business through outstanding service.
Overview
8
8
years of professional experience
Work History
Sales Associate
Target
06.2018 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Toys"R"Us
11.2016 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Computer And Information Systems
CUNY Brooklyn
Brooklyn, NYHigh School Diploma -
Abraham Lincoln High School
Brooklyn, NY06.2006
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Goal oriented
- Excellent people skills
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
Timeline
Sales Associate
Target
06.2018 - 01.2025
Sales Associate
Toys"R"Us
11.2016 - 06.2018
Computer And Information Systems
CUNY Brooklyn
High School Diploma -
Abraham Lincoln High School
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