Matthew Theodore
Miramar,FL
Summary
As a dedicated Member Service Specialist at Youfit, I excelled in resolving account discrepancies and enhancing customer satisfaction through effective communication and a friendly attitude. My commitment to continuous learning and creativity led to surpassing sales quotas, demonstrating my ability to be both a hardworking team player and an innovative problem-solver.
Overview
3
3
years of professional experience
Work History
Member Service Specialist
Youfit
Hollywood, FL
08.2022 - Current
- I researched discrepancies in member accounts and resolved issues promptly and accurately.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
I contacted customers about potential service upgrades, new services, and account changes such as membership upgrades and changes.
Education
Associate of Arts - Radio And Television Broadcasting
Broward College
Fort Lauderdale, FL06-2026
High School Diploma -
Charles W Flanagan
Pembroke Pines, FL06-2022
Skills
- Team player
- Patience
- Friendly work attitude
- Communication
- Creativity
- Teamwork
- Good listener
- Hard worker
Accomplishments
- Team Member of the Month
Timeline
Member Service Specialist
Youfit
08.2022 - Current
Associate of Arts - Radio And Television Broadcasting
Broward College
High School Diploma -
Charles W Flanagan
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