Matthew Thielman
Frontier Airlines
OLMSTEDFALLS,OH
1
Language
1
Certification
3
years of professional experience
Detail-oriented professional with experience in emergency response and safety protocols. Proven ability to collaborate with teams and address passenger needs effectively, contributing to a secure and enjoyable travel experience.
Work History
Flight Attendant
6 Months- Provided exceptional customer service throughout flights, addressing passenger needs effectively.
- Collaborated with crew members to ensure seamless in-flight operations and communication.
- Assisted passengers with boarding procedures and safety demonstrations.
- Maintained cabin cleanliness and organized inventory of emergency equipment.
- Adapted quickly to changing situations, demonstrating flexibility during flight delays or emergencies.
- Educated passengers on safety protocols and emergency procedures during briefings.
Club Associate
3 Months- Assisted members with inquiries and provided information about gym services and programs.
- Maintained cleanliness and organization in fitness areas to enhance member experience.
- Supported team in executing daily operational tasks to ensure efficient club functionality.
- Processed membership applications and handled billing inquiries accurately and promptly.
Line Cook
3 Months- Prepared ingredients according to menu specifications and safety standards.
- Operated kitchen equipment and maintained cleanliness in work area.
- Assisted in food plating and presentation for customer satisfaction.
- Collaborated with team members to ensure efficient kitchen operations.
Police Officer
1 Year- Responded to emergency calls and conducted thorough investigations on-site.
- Enforced laws and regulations, ensuring community safety and compliance.
- Collaborated with team members to develop effective crime prevention strategies.
- Prepared detailed reports documenting incidents and actions taken during patrols.
- Engaged with community members to foster trust and improve public relations.
Hospital Security Officer
6 Months- Monitored premises to ensure safety and security of patients, staff, and visitors.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to incidents, providing immediate assistance and reporting findings.
- Collaborated with law enforcement during emergencies to enhance response efforts.
- Implemented safety protocols and procedures in compliance with hospital policies.
Education
Bachelor of Arts - Criminology
High School Diploma
Skills
Customer service
Strong work ethic
Attention to detail
First aid
Accomplishments
- Delivered outstanding service to travelers and ensured prompt resolution of issues, leading to an above-average performance rating.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
Certification
- CFR - Certified First Responder
- Therapeutic Crisis Intervention License - December 2023
- Comprehensive Crisis Management License - December 2023
Languages
Spanish
Limited Working
Timeline
Flight Attendant
Frontier Airlines
02.2026 - CurrentRead More
Club Associate
LA Fitness
10.2025 - 01.2026Read More
Line Cook
Cleveland Metroparks
05.2025 - 08.2025Read More
Police Officer
Columbus Division Of Police
04.2024 - 04.2025Read More
Hospital Security Officer
Nationwide Children's
10.2023 - 04.2024Read More
The Ohio State University
Bachelor of Arts from Criminology
Read More
Olmsted Falls High School
High School Diploma
Read More